Online Payments Terms & Conditions

These terms and conditions apply to all online payments made to Wrexham County Borough Council.

See also our Online Privacy Policy.

Please read these terms carefully before using the online payments facility. Using the online payments facility on this website indicates that you accept these terms. If you do not accept these terms ("terms") do not use this facility.

All payments are subject to the following conditions:

  • Your payment will take a minimum of 2 working days to reach the account to which you are making a payment. (This includes time to verify your credit/debit card details with your credit/debit card supplier and for payment to be notified to the Council.) If your payment is overdue and recovery action is about to be taken, you should pay cash at the Council Offices.
  • We can not accept liability for a payment not reaching the intended account due to a customer quoting an incorrect account number.
  • Neither can we accept liability if payment is refused or declined by the credit/debit card supplier (due to the customer quoting incorrect card details or other reasons).
  • If the credit/debit card supplier declines payment, the Council is under no obligation to bring this fact to the customer's attention. Customers should check with their bank/credit/debit card supplier that payment has been deducted from their account.

Confirmation of Payment

You will receive a confirmation of your payment on your screen after you make the payment. You can print this out as confirmation by selecting the text information, choosing the print option and clicking on the 'selection' radio button option.

Cookies

The online payments system requires a cookie to be temporarily stored on your PC to enable you to proceed in making a payment. You will have to ensure you have cookies enabled to complete the payment process successfully. For more information regarding cookies see www.bbc.co.uk/webwise/.

Legal Statement

The data that you provide during this transaction will only be used for the purpose of recording your payment. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is disclosed to no third party.

Limitation of liability

In no event will the Council, its suppliers, or other third parties mentioned at this site be liable for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

Applicable laws

This site is administered by Wrexham County Borough Council from its offices in Wrexham, Wales. These terms will be governed by and construed in accordance with English law, without giving effect to any principles of conflicts of laws.


Online Privacy Policy

Your right to privacy is very important to us and we recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner.

We believe this information should only be used to help us provide you with better service. That's why we have put a policy in place to protect your personal information.

We will not provide any of your personal information obtained via the web to other companies or individuals unless required to by law.

Whenever you provide sensitive information (for example, a credit card number to make a payment), we will ensure all reasonable steps to protect it, such as encrypting your card number. We will also take security measures to protect your personal information in storage. Credit card numbers are used only for payment processing and are not retained for marketing purposes.

Our websites may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.

Information collected by Wrexham County Borough Council will be stored and processed in databases owned solely by Wrexham County Borough Council.

Revisions

Wrexham County Borough Council may revise these Terms at any time by updating this posting. You are advised to visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages on the Wrexham County Borough Council website.

See also Wrexham County Borough Council website Disclaimers policy

Contact Information

Please email us at counciltax@wrexham.gov.uk or call us on 01978 292000 if you have a query or experience any problems. Please note that we can only respond during office hours 8.30am - 5:30pm Monday to Friday (excluding bank holidays).

back to the top