People's Voice - Access to Services and Transport

The second of the Peoples Voice surveys sought views concerning access to Council Services, and transport around Wrexham.

Access to Services

• Over half of the respondents said that they had tried to contact Wrexham County Borough Council in the last 12 months. Of these, almost 8 out of 10 people felt that Council staff were able to deal with their request satisfactorily.

• Only 2 out of 10 people who tried to contact the Council in the last 12 months experienced difficulties. Generally, men encountered difficulties more often than women.

• Women and people between the ages of 45-64 were more likely to have contacted the Council.

• More than 6 out of 10 people on the panel currently use the Internet, with the majority using it at home. Over a quarter of respondents had visited Wrexham County Borough Council's website in the last twelve months and almost everyone felt the service they received was good.

• Of the people who had used Internet facilities at a community centre, library or Waterworld, the majority rated the service they received as good.

Transport

• Respondents were asked how they would rate the Council on a number of aspects associated with transport. More than 7 out of 10 people rated gritting to prevent ice forming on roads as good. The most poorly rated service was keeping disruption from road works to a minimum with over half of respondents rating it as poor.

• The most popular form of transport in Wrexham is the car and second, the bus. Men are more likely to be driving a car around Wrexham than women.

• Over 9 out of 10 respondents stated they had a bus stop within a 10 minute walk of their house, even though only half of respondents stated that they had used the bus service in the last 12 months.

• Those who stated that they had used the bus service in the past 12 months were then asked to rate issues relating to the service. 7 out of 10 people rated the number of buses in the daytime as satisfactory while only 2 out of 10 people rated the number of buses in the evening and the number of buses on Sundays as satisfactory.

For more information contact:
Assistant Policy Officer
Telephone: 01978 292176
Email: statistics@wrexham.gov.uk