A-Z of Services

Telecare Solutions for Independent Living (01978 292075)

The Telecare Service provides a telephone link, 24 hours a days, 365 days a year between your home and the Telecare Response Centre.

Telecare Show Flat

Bringing Telecare solutions for independent living to life in a real home environment

Visit on one of our weekly open days or make an appointment at a time to suit you.

For opening times or to make an appointment email telecare@wrexham.gov.uk or contact 01978 292066

What is Telecare?

Telecare is a service that can help to keep you safe at home and enable assistance to be summoned in the event of an emergency.

Telecare can help you to live independently in your home, by providing the peace of mind that someone can be automatically alerted if you need assistance or in the event of an emergency situation.

A range of Telecare sensors in your home provides an unobtrusive way to manage the risks to your health and your safety.

The Telecare Service is provided in partnership between Wrexham County Borough Council and Chester Care.

How Does the Service Work?

The Telecare Service provides a telephone link, 24 hours a days, 365 days a year between your home and the Telecare Response Centre.

You can speak to a trained operator at the Response Centre by pressing the pendant that is provided or if a Telecare sensor is automatically activated a message is sent to the Response Centre.

The operator will then take the appropriate action, which may be to offer basic advice or contact a family member, the Emergency Services or arrange for the Telecare Mobile Response Service to visit you.

The Basic Telecare Package

Available to anyone who feels vulnerable and wants to know that there will always be someone to contact if they need help. The following equipment is available:

Personal Pendant

A call for help can be raised from anywhere in the home.

Smoke Detector

Raises an instant alarm call to the local response centre.

Heat Extremes Monitor

This monitors for excessive high or a rapid rise in temperature.

Key Safe

To enable access in an emergency.

Bogus Caller Button (optional)

For assistance when a stranger requests entry to your home.

Inactivity Monitor (optional)

Raises an alert if there is no movement in the house by a certain time.

The Enhanced Telecare Package:

The Enhanced Telecare Package can be made available if you are assessed as needing additional support by a Health or Social Care Professional, e.g. Social Worker, Occupational Therapist or Nurse.

Additional sensors are provided in the home based on your individual needs. Some Examples of when the Enhanced Package may be able to help you are if you have fallen, if you have epilepsy, or memory problems.

How Much Will it Cost?

The equipment will be provided and fitted free of charge. There may be a small weekly fee for the Telecare Service depending on your individual circumstances.

The service is currently free of charge for anyone in receipt of Housing Benefit, and may also be free if you are on a low income.