Your home should be a place of safety and enjoyment and it is your right to live in peace and safety.
Wrexham County Borough Council is committed to provide decent homes in a safe environment for people who need them.
Nuisance includes persistent noise from music, dogs, car engines etc. which may cause distress to others. It is essential that you respect your neighbours' privacy and comfort and that you do not cause noise or annoyance to others. Nuisance may amount to a breach of covenant in your Lease and action may be taken against you. In serious cases you could lose your home.
Here is some practical advice:
If you experience noise nuisance, these are the steps you should take to try to resolve it:
A Tenancy Enforcement Team has been set up to deal with serious cases of nuisance and anti-social behaviour caused by council tenants. When you report a problem to your local Housing Office, a Housing Officer will investigate the matter. This may include contacting the perpetrators and working together with other Council Departments such as Environmental Services, in cases of fly tipping or noise nuisance, Social Services and the Youth Offending Service and outside agencies such as the Police.
If a situation becomes worse or for more serious matters the problem will be referred to the Tenancy Enforcement Team.
PLEASE REMEMBER THAT EVERYTHING YOU TELL US IS TREATED IN CONFIDENCE.
When the Tenancy Enforcement Team receives a report of anti social behaviour from a Housing Officer, they will contact you to discuss the problem.
There are a number of ways available to help combat anti social behaviour, some involve court action, others do not.
Once they understand the problems you are experiencing, they can decide on the course of action to take. Action can include: