Access

If a repairs officer or tradesman call and cannot gain access they will leave an out-card. This requests that you reply if you still require the repair to be undertaken.

You must allow our workers or people sent by us into your home to inspect the condition of any part or the whole of the home; carry out any servicing or to inspect and carry out repairs and improvements to your home or property next to it. Never let anyone in without seeing some official identification. (If you are in any doubt, contact your local housing office during office hours. Or, you can use the emergency number 08000 855 808 at other times). If we have not been able to get into your home, we will give you at least 24 hours’ written notice of when we will call. If we think there is an emergency, we can come into your home immediately. If you do not let us in, you could be putting yourself and your neighbours at risk. If any emergency was caused by something you or a person you are responsible for did or failed to do we can charge you for the cost of putting it right or any associated costs.

With home security in mind all our staff or contractors employed by us carry identification. You should ask to see this before letting them into your home. Representatives of Gas, Electricity and Water companies all carry identification cards.

If you have any doubts about callers to your home, do not let them in. Check with your local Housing Office or call the Police.