Getting the Repair Done

The time taken to carry out repairs depends upon the sort of repair you need. We have 4 repair priorities Emergency, target completion up to 24 hours; Urgent, target completion up to 7 days; Non-Urgent, target completion up to 60 days and Non-Responsive, target up to 6 months.

In exceptional circumstances e.g. where an older or severely disabled person is involved a repair may be given higher priority.

A repairs officer will not normally call to inspect an emergency or an urgent repair which has to be completed within 7 days. For non-urgent repairs the work will either be pre-inspected or carried out by the Mobile Maintenance Service operatives using stock from their vehicles.