Repair Categories

All category times start from when you first report a repair.

EMERGENCY REPAIRS - TARGET COMPLETION 24 HOURS

Included are all items that could be potentially dangerous to life and limb and to protect the fabric of the building.

  • Loss of power / lighting
  • Loss of heating
  • Loss of water
  • Bursts within property
  • Secure property
  • Blocked drains
  • Blocked WC if only one in property
  • WC not flushing for elderly and disabled persons
  • Re-fix loose handrails
  • Gas (no supply, fire/water heater if no alternative source)
  • Smoke/Carbon Monoxide sounding

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URGENT REPAIRS - TARGET COMPLETION 4 DAYS

  • Blocked sinks, baths, basins/WC’s
  • Repairs to taps /stop taps-where fittings will not turn off
  • Re-fix loose / broken, rotted floor boards
  • General electrical repairs to light sockets, switches, partial loss of power, fire and heater elements/extractor fans
  • Leaks to waste pipes to internal fittings
  • WC flushing cisterns excluding OAP/disabled
  • Repair door entry systems
  • Communal TV aerial systems
  • Overflows
  • Blocked surface water drains
  • Defective heating appliances – open fires only (where alternative is available)
  • Roof leaks including flashings and flat roofs
  • Works to pathways for elderly and disabled persons (trip hazard)
  • Re-glazing (where property is secure) - single glazed only
  • Replace taps
  • Repair/replace external door locks/window locks
  • Repairs to doors including garage doors
  • Underground bursts
  • Secure void property
  • Gas (central heating/fire/water heater if alternative available)
  • W.C. seats replaced for O.A.P./disabled

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ROUTINE REPAIRS - TARGET COMPLETION 13 DAYS

Carry out repair to make the following items usable:

  • Boundary Walls
  • Brickwork
  • Chimney pots
  • Communal (shared) areas of flats
  • Cupboards
  • Dampness or condensation
  • Doors
  • Downspouts
  • Draining boards
  • External joinery repairs / painting
  • Fascia /soffit boards
  • Fencing
  • Flashings
  • Floors (excluding timber floors)
  • Garage doors replacement
  • Gates and gate posts
  • Gutters
  • Immersion heater
  • Kitchen fittings
  • Line-posts
  • Outbuildings
  • Paths (excluding OAP/Disabled)
  • Plaster
  • Rendering
  • Rewiring electrical
  • Sinks
  • Sink units
  • Skirting boards
  • Internal door locks/latches/sheds
  • windows
  • W.C. pans - replace
  • Wash hand basins - replace
  • Wire balloons to soil stacks
  • Worktops
  • Wall tiles / floor tiles
  • Replace double glazed unit

PROGRAMMED REPAIRS - TARGET COMPLETION 120 DAYS OR 12 MONTHS

Improvement work e.g.

  • Renew large area of fencing
  • Replace concrete path 
  • Renew fascia/soffit/gutters to full property
  • Re-render dwelling
  • Replace canopy 

The above lists are a guide for when you can expect a repair to be done. The Area Manager/Customer Services have the discretion to re-prioritise where circumstances necessitate. For more specific information, regarding repairs, contact the free-phone number 08000 855 808.

We welcome your views on the quality of the repairs service as we are committed to continuous improvement.

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