Reporting A Repair

Telephone 0800 0855 808

You must report any faults or damage immediately to us to prevent more serious damage occurring. You can do this in any of the following ways:

  • Telephone the repairs free-phone number 0800 0855 808 (calls are free from a landline and are recorded for monitoring and training purposes). It is important to remember to dial the full number.
  • in person at local Housing Office
  • by telephoning your local Housing Office
  • by email to
  • in writing to the Landlord Services Manager, Housing Services, Ruthin Road, Wrexham LL13 7TU
  • informing the warden if in sheltered accommodation
  • via our report a repair online form

When you report a repair always give the following information:

  • your name and address
  • the room and/or position of the repair
  • a description of the repair
  • dates and times of when we can gain access
  • your contact telephone number

Whenever you report a repair you will be issued with a receipt with a reference number. Please keep the receipt as proof of reporting the repair.

back to the top