A-Z of Services

Visiting Warden Service

Are you aged over 60? Would you welcome a reassuring visit?

Then we may be able to help you with our new Visiting Warden Service.

Wrexham Council aims to help support people to live independently at home for as long as possible. We can now offer our Visiting Warden Service, previously only available to tenants of sheltered housing, to people living in their own homes. So whether you own or rent your home, you might be interested in finding out more.

We hope to offer added peace of mind and security in your own home knowing that a Visiting Warden would be calling regularly.

What does the Visiting Warden Service offer?

Our Visiting Warden will be able to offer advice and support during a regular visit.

Our Wardens are experienced in giving advice and support on the many circumstances and issues faced by older people, so they can:

Call regularly to see that you are well to help you look after your overall health and well being.
Help you to contact health services, agencies or anyone else, if your health or wellbeing should change.
Advise and support in how to get involved in things that interest you.
Give information and advice on services that are available to you.

The Visiting Warden cannot help with routine practical tasks, such as cooking, personal care or shopping, however they can provide advice and assistance with getting help with these services.

During their first visit the Warden will ask you what help you feel you need, discuss the kind of support that is available and asses how many Warden visits you require. You can have a friend or relative with you at this discussion if you wish.

Who can apply

The service is available to people aged over 60.

It is not yet available in all our communities in the Borough but will be early 2013. To find out if the scheme is currently available in your community please see below for contact information.

You need to have or be willing to have a community alarm fitted in your home. A Community Alarm is a special pendant which you wear on the wrist or neck which enables you to call for help in an emergency, or when you are having difficulties. This equipment provides a 24 hour connection to our call centre and will give you added confidence and peace of mind.

What will it cost?

The current charge for the Visiting Warden is £3.00 per week (community alarms are charged for separately). The charge is reviewed annually.

If you receive Housing Benefit you will not have to pay this charge yourself. If you are on a low income you may be eligible for a reduction in the charge and should apply for a financial assessment, which we can assist you with.

How to apply for the Visiting Warden Service

Contact the Sheltered Housing Team:
Tel: 01978 315300
Email: housing@wrexham.gov.uk
Post: Housing and Public Protection Department, Ruthin Road, Wrexham LL13 7TU.

If you would like more information or you would like to receive this document in a different format, such as Braille, cassette, large print or in a different language, please contact us as above.