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Council Plan - Strategic Theme: People

Strategic Theme: People

Supporting active and self-reliant communities whilst safeguarding those in need

There are 136,700 people living within Wrexham County Borough. Welsh Government projections suggest that the population will increase by around 13,300 people over the next 25 years – the second highest predicted increase in Wales. This is expected to include a fall in the proportion of children under ten, whilst the largest increase is expected in the older age groups.

Improving educational attainment for young people remains a key priority of the Council, working in partnership with local schools, pupils, parents and the North Wales Regional School Improvement Service. Social Services are working to respond to the challenge of the Social Services and Well-Being Act which imposes duties that require local authorities, health boards and Welsh Ministers to work to promote the well-being of people who need care and support, and carers who need support. The Act changes the way people’s needs are assessed and the way that services are delivered, whilst strengthening safeguarding and promoting preventative approaches.

We will also continue to work closely with the public and our partners in the Police Service to address the level of, and perception of, crime and anti-social behaviour. This is a County Borough wide issue, but one which is most visible in the town-centre.

People Well-Being Objectives

PE1 – Supporting people to have positive aspirations, learn and achieve their potential

Qualifications give people a positive start in life and a better chance of accessing a wider range of opportunities.  A positive experience of, and attitude towards, learning improves a person’s ability to learn new skills throughout their lives, to be resilient and to adapt to the changing opportunities around them.

The United Nations Convention on the Rights of the Child highlights the importance of education to a child’s life.  There are around 19,000 young people in statutory education in Wrexham’s nurseries, primary and secondary schools; we want these schools to be an important part of their community and to be local parents’ and pupils’ first choice, with success rates that compare well across Wales and the wider UK.  Whether pupils choose to learn through Welsh or English, through faith schools or not, statutory education will prepare and encourage young people to remain in education or training and to attain qualifications and skills that reflect their full potential.  We also want better opportunities for those who are over 16 and have left statutory education to continue to learn.  In short, we want everyone in Wrexham County Borough to have higher aspirations, and the confidence, opportunities and qualifications to achieve them.

Our long term vision is to: have one of the best qualified populations in Wales.  More pupils will choose to go to their nearest appropriate school, will excel there, and will choose to remain in education for longer. 

In the short term, to achieve this we will:

In the medium to long term, to achieve this we will:

We will monitor progress through:

Outcome Indicators Comparison Wales average Summer 2016 Wrexham Summer 2016 Target Summer 2017

Stretch: Educational achievement on leaving secondary school:

  • The percentage of pupils achieving the Level 2 Threshold including English or Cymraeg and Mathematics12
  • The percentage of pupils achieving the Core Subject Indicator at Key Stage Three
  • The percentage of pupils achieving the Core Subject Indicator at Key Stage Two
  • The percentage of pupils achieving the Foundation Phase Outcome Indicator
  • 60.3%
  • 85.9%
  • 88.6%
  • 87.0%
  • 55.3%
  • 84.3%
  • 87.7%
  • 86.6%
  • 61.74%
  • 90%
  • 91%
  • 89.48%

Sustain: Availability of Welsh Medium Education places

  • A) at nursery intake
  • B) at reception intake
  • C) at secondary intake

Supply of places (Sept 2016)

  • A) 245
  • B) 245
  • C) 193

Demand (Sept 2016)

  • A) 244
  • B) 221
  • C) 148

September 2017

For availability to meet / exceed demand

Sustain: The percentage of pupils leaving year 11 who:

  • Remain in full time education
  • Are known not to be in Education Employment or Training

October 2015

  • 85.9%
  • 1.7%

October 2016

  • Reports April 2017
  • Reports April 2017

October 2017

  • 85.9%
  • 1.7%
  Comparison Wales average 2013 Wrexham Summer 2014 Target Summer 2015
Improve: Percentage of working age adults qualified to the equivalent of 5 GCSE’s at grade A*-C or a foundation apprenticeship and above 69.7% 76% Improving trend

12 This is now calculated as the percentage of all pupils who are in Yr 11 and single registered in a school or pupil referral unit on census day

PE2 – Supporting people to live active, independent lives within their community

The Social Services and Well-being Act (Wales) 2014, was fully implemented in April 2016 and provides a new legal framework for social care in Wales.  The Act promotes a new way of working for social services in Wales including providing people with information, advice and assistance in a way that enables individuals to make informed choices about what support they need to maintain their own well-being.  Other statutory and voluntary organisations are also required to play their part in implementing the new Act by re-aligning services to improve the well-being outcomes for people accessing services.  The new duties also extend beyond Children and Adult Social Services within the local authority.  Implementation will require engagement from other council departments, such as Education, Housing, Youth and Leisure Services.

More people in Wrexham are living longer with increasing significant support needs.  Health, housing, social care, the third sector and private care providers continue to work closely together to support vulnerable people along with those who care for them.  Our focus continues to be on developing services to enable people to live at home as independently as possible.  This includes the continued improvement of information, advice and assistance at the first point of contact which is being enhanced through the development of the Dewis Cymru website.

These services provide early support that aims to prevent issues escalating into a crisis and contribute to managing demand within the available budget.  As a result of this approach, more of those people who we are working with will report greater independence and an improvement in their quality of life.  We will also focus on supporting the informal Carers who are enabling people to remain independent.  This will ensure that they receive the services that help them in their caring role through residential, day care, and home based respite, carer grants and advice and information services.  We have a carers website, providing comprehensive information and signposting.

We will also continue to develop support systems which are offered in the community, by the community, through the expansion of the Community Agents Scheme.

Our long term vision is to: have more tools and support available for local families and communities to allow them to improve their well-being through being more independent, resilient and self-reliant.

In the short term, to achieve this we will:

In the medium to long term, to achieve this we will:

We will monitor peoples’ perception of their quality of life through:

Outcome Indicator Wrexham 2016/2017 Wrexham 2017/2018 (Q3) Target 2017/2018
Sustain: Level of independence achieved and report client assessment of quality of life of older people supported by the services arranged by Wrexham County Borough Council. 71.9% 69% sustain

We will monitor the progress of our services through:

Performance measures Comparison 2016/2017 (end of year) Wrexham 2017/2018 (Q3) Target 2017/2018
Sustain: Number of carers engaged with during the year New Indicator 4189 sustain15
Sustain: % of people who required no further care package and a reduced package of care following reablement New Indicator 72.1% sustain
New: Number of contacts for Information, Advice & Assistance through DEWIS Cymru New Indicator Baseline will be reported in Q4 To be reviewed one the baseline has been set
Improve: The average number of calendar days taken to deliver a Disabled Facilities Grant 208 209 195 days

13 This service supports people to be as independent as possible by providing up to six weeks of therapy and care support

14 This service is designed to provide rapid care and support to older people to prevent avoidable admissions to hospital and long term care and to support timely discharge from hospital back to home.

15 Whilst we will seek to improve the proportion of carers who we engage with, we are also working to improve our data quality and overall numbers could reduce as we remove those people who no longer have caring responsibilities from the carer’s database

PE3 – Safeguarding those who are vulnerable

Even as our services focus more on providing early support that aims to prevent issues escalating into a crisis, we will still need services in place to safeguard local vulnerable people who are at risk.  The Council works to ensure that responsive, good quality services are provided to vulnerable people and their families as they need them. 

To meet the increased demand for services, to align with the vision set out in the Social Services and Well-being (Wales) Act, and to develop more preventative and sustainable social services, Wrexham have developed a number of family-based services.  These initiatives are linked into frontline services and aim to deliver multi-agency targeted intervention at an early stage to ensure vulnerable families receive a service at the point of need.  The benefit for families in integrating early intervention models into safeguarding processes is that children’s services have been able to react in a more effective and timely way, providing a range of options for responding more flexibly to initial requests for support.

Our long term vision is to: have focused our work on the six quality standards for social services:

In the short term, to achieve this we will:

We will monitor progress through:

Outcome Indicator Comparison (Wrexham 2015/16 end of year) Wrexham 2015/16 (Q2) Target 2017/18
New: The percentage of assessments completed for children within Statutory Timescale16 n/a Baseline being set To be confirmed
Sustain: Percentage of children that were seen as part of their assessment17 98.3% 97.60% Top quartile performance (95% most recent)
Sustain: Percentage of all statutory reviews held within timescale (reported a quarter in arrears)18 97.1% 94.3% Top quartile performance (90% - most recent)

16 National indicator PMC024 – as this is a new indicator there is no baseline available.

17 Local indicator 017a. This has previously been a national indicator and our target over the lifetime of this plan has been to sustain performance in the top quarter for Wales. Whilst this quartile information will no longer be updated on an annual basis we will continue to target this level of performance.

18 Local 025. See note above on the target level.

PE4 - Working with our partners to make Wrexham a safe place where people feel included

The levels of crime and how safe people feel, have been cited by local people as key factors that impact on their quality of life.  Safety and feelings of safety can only be improved in partnership. Wrexham County Borough Council has a key contribution to make, both through its lead role within the Public Services Board and through its statutory duty from the Crime and Disorder Act to work with partners to reduce crime and disorder and combat substance misuse.  Council departments including the Community Safety team, the Youth Justice Service, Public Protection teams, and the Planning service all support this aim.  The Council has also invested in improved CCTV technology and an improved CCTV control room.

We will continually review local action plans in line with the North Wales Police and Crime Commissioner’s Plan, the North Wales Strategic Needs Assessment, and the North Wales Safer Communities Board which tasks local community safety partnerships to focus on preventing crime, reducing reoffending and combating substance misuse.  We will continue to work towards reducing inequalities in personal safety in line with the Council’s agreed equality objective and to maintain the high proportion of people who feel safe, reflecting the “Making Wrexham a place that’s safe and where everyone feels included” priority of ‘Our Wrexham Plan’.

Our long term vision is to: be working with a preventative focus with our partners to ensure Wrexham is a place that is safe, and where people feel included.  New and emerging issues will be picked up by the local Community Safety Partnership (CSP). 

In the short term, to achieve this we will:

In the medium to long term, to achieve this we will:

Work with partners to meet the well-being priorities in Wrexham Public Services Board’s well-being plan as well as the priorities of the North Wales Police and Crime Commissioners plan at a local level.

We will monitor the scale of the issue through:

Outcome Indicator Comparison 2015/16 (End of year) Wrexham 2016/17 (Q2) Target 2017/18
Improve: The levels of Victim Based Crimes in Wrexham19 An average of 788 crimes per month 839 (rolling figure, Q2 2016) Improving trend
Improve: The levels of Acquisitive crime20 in the County Borough An average of 346 crimes per month 378 (rolling figure, Q2 2016) Improving trend
Improve: The percentage of survey respondents who feel safe in Wrexham County Borough21
  • a) in the town centre
  • b) in their local area
New collection method Set the baseline Improving trend

19 Victim Based Crimes include all police recorded crimes where there is a victim. This victim could be an individual, an organisation or a corporate body. This category includes violent crimes directed at a particular individual or individuals, sexual offences, robbery, theft offences (including burglary and vehicle offences), criminal damage and arson.

20 Acquisitive crime includes shoplifting, all thefts, burglary, robbery and vehicle crime

21 Whilst crime perception indicators have previously been in the plan the surveys from which they have been taken have been discontinued. This will now move to the Your Voice Wrexham consultation hub.

PE5 – Enabling access to leisure and cultural activities

There are strong links between people’s access to green space, leisure and cultural activities and their overall well-being.  The more people use these things, the greater the quality of life they can have. 

The Council provides and enables a wide range of services and facilities to help improve well-being – across the County Borough there are eight country parks, three urban parks, five leisure and activity centres, two National Nature Reserves and the Clywdian Range and Dee Valley area of outstanding natural beauty, giving people the opportunity to increase their fitness and get out and about in the fresh air.  There is also the annual Wrexham Play Day and a range of events run throughout the school holidays to get children more active.  In addition, there are many cultural and parks events and activities to get involved in such as visiting Wrexham Museum, Oriel Wrecsam, heritage sites, libraries and by taking part in the many events that are run in the County Borough throughout the year – such as Under the Arches, environmental activities in the parks such as guided walks and outdoor sports and a variety of street festivals.

Many of these services are supported by volunteers who work with Council staff to ensure the sustainability of these activities and events; and in the future these volunteers will be even more vital to ensure the good work continues.  It is also crucial to continue to work with people to encourage and help them see the benefits of accessing these services themselves.  The ‘Together in Wrexham’ scheme enables individuals, communities or groups to come together to make their own positive contribution to help others; and the Council will act as a link to help people develop new ideas or cultivate old ones.  

In recent consultations people have told us that an aspiration is to have more things to do (especially for children and young people) and more activities and opportunities to be healthy.

Our long term vision is to: have a County Borough where people can still access the countryside and a wide range of leisure, cultural and heritage activities and events according to their interests and budget.  We will have increased the number of children and young people who are active and ‘Hooked on Sport22’ and have libraries acting as community hubs to bring people together and give them access to the services and support they need to help them live better lives.

In the short term, to achieve this we will:

In the medium to long term, to achieve this we will:

We will monitor our success through:

Outcome Indicator Comparison 2015/16 (End of year) Wrexham 2016/17 (Q2) Target 2017/18
Improve: The number of visitors to libraries per 1000 population 4,379
(Wales average: 5,373)
Reports Q1 4,500
Sustain: the number of visits to Wrexham Leisure Trust sport and leisure centres per 1,000 population where the visitor participates in physical activity 12,388 per 1000
(Wales average: 8,408)
5,976 (11,952 predicted for year end) sustain
Sustain: The number of visitors to parks and country parks 561,004 Reports Q1 sustain
Sustain: The percentage of total length of rights of way which are easy to use (e.g. gates/styles/ surfaces) 70% Reports Q1 sustain

Improve: The percentage of children and young people who are:

  • a) ‘Hooked on Sport23
  • b) participating in extracurricular activity at least once per week
  • c) participating in sport at least once a week at a community club

(Wales 2015)

  • a) 48%
  • b) 49%
  • c) 63%

(Wrexham 2015)

  • a) 43%
  • b) 46%
  • c) 60%
Improving Trend 2-yearly survey – due 2017

Sustain: The number of volunteer hours being provided annually to support:

  • a) Parks and country parks
  • b) Sports development
  • c) Museum and heritage service
  • a) 2352 hours
  • b) 2756 hours
  • c) 1210 hours
Reporting Q1 sustain

22 Hooked on Sport - take part in sport or physical activity three or more times per week

23 Hooked on Sport - take part in sport or physical activity three or more times per week

26 This service is designed to provide rapid care and support to older people to prevent avoidable admissions to hospital and long term care and to support timely discharge from hospital back to home.