Public Protection Charter

The aim of this Charter is to specify comprehensively the standards which the Public Protection Department is striving to achieve. All areas of our service have particular standards applied to them, and you can expect us to meet those standards. This is in addition to your right to expect us to be courteous and efficient at all times.

Our aims are summarised in the Department’s mission statement:

It is the aim of the Public Protection Department to improve the health, safety, welfare and consumer interests of the County Borough’s residents, visitors and business community and to protect and improve the quality of our environment.

To help us achieve this we:

• work within the legal framework and apply the law fairly

• make the service accessible

• remain responsive to customer needs

• deal with customers with honesty and integrity

• work in partnership with groups which represent our customers

• use the resources available to the maximum benefit of our customers

• train and develop our staff to ensure their effectiveness

• treat our staff and customers equally regardless of race, colour, nationality, ethnic origin, sex, marital status, disability or age.

Public Protection Charter

The document is available to download in the following formats:

Public Protection Charter - MS Word format 1.7Mb

Public Protection Charter - PDF format 287Kb