A-Z of Services

Public Protection Service Charter

The aim of this Charter is to specify the standards which the Public Protection Service is striving to achieve. All areas of our service have particular standards applied to them, and you can expect us to meet those standards. This is in addition to your right to expect us to be courteous and efficient at all times.

Our aims are summarised in the Service mission statement:

It is the aim of the Public Protection Service to improve the health, safety, welfare and consumer interests of the County Borough’s residents, visitors and business community and to protect and improve the quality of our environment.

To help us achieve this we:

work within the legal framework and apply the law fairly
make the service accessible
remain responsive to customer needs
deal with customers with honesty and integrity
work in partnership with groups which represent our customers
use the resources available to the maximum benefit of our customers
train and develop our staff to ensure their effectiveness
treat our staff and customers equally regardless of gender, colour, ethnic, regional or national origins, age marital status, disability, political or religious belief, class or sexual orientation.

Public Protection Charter