A-Z of Services

Social Services Annual Report 2010/11

An Annual Report on Social Services in Wrexham was presented to the Council's Executive Board on 5 July 2011 on behalf of the Statutory Director of Social Services. The Report gives information on services provided and describes the key improvements and achievements made to services in 2010/11. It also details areas for further improvement in 2011/12.

The Annual Report is a self-assessment based on an analysis of Social Services performance by Wrexham County Borough Council. External Inspectors, the Care and Social Services Inspectorate Wales (CSSIW), confirm that the Council have worked with them in an open, cooperative and productive manner in producing evidence to support the requirements of the Annual Report.

Social Services in Wrexham

Social Services in Wrexham are arranged or directly provided through two key Departments of the Council: the Adult Social Care Department, which provides services to Adults aged 18 plus; and the Prevention & Social Care Department, which provides services to Children & Young People and their families. The Council spent £48.8 million on Social Services in 2010/11.

Details of services provided can be obtained on the Council website at www.wrexham.gov.uk or by calling Freephone 0800 587 6708.

Some Key Achievements/Improvements in 2010/11

Adult Social Care Services

There is increased satisfaction in the quality and range of services
We have implemented the improvement plan following the positive Safeguarding Adults Inspection report from external Inspectors received in 2009/10
We have improved the timeliness of assessments and the delivery of services
We have made good progress in developing new services for older people to help them live in their own homes
More people have found it easier to access information on our Services

Children and Young People Services

We have responded positively to the increase in contact with children's social services by ensuring that a decision is made by a manager on over 95% of all contacts within 1 working day
95% of all open cases to children's social services have an allocated, qualified social worker
As one of the three pioneer authorities we have now implemented the new Integrated Family Support Service
We have responded positively to a substantial increase in referrals to Children’s Social Care
Expenditure has been well controlled despite increase in demand

Some of the Key Priorities for Social Services in 2011/12

Develop a five – year strategic plan for Adult Social Care
Ensure children, adults and carers are more involved in reviewing service quality / performance and in designing services
Continue to develop services that assist older people to live as independently as possible including Citizen Directed Support and Intermediate Care / Reablement Services
Ensure children receive timely, good quality assessments and regular reviews of their plans – including children with disabilities
Focus on repatriating looked after children back into the Wrexham area
Review and enhance transition services from children to adult services
Update arrangements for integrated management of learning disability and mental health services
Continue to drive forward the collaborative agenda with both regional and national partners especially around commissioning

We welcome feedback and comment on the contents of this report as we are keen to present a recognisable picture of social services in Wrexham.

Freephone: 0800 587 6708,
E-mail: socialservices@wrexham.gov.uk

Social Services Annual Report 2010/11