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Social Services Annual Director's Report & Complaints Report

Social Services Annual Director's Report

The report describes some of the key achievements and improvements in Adults and Children's Social Services, as well as highlighting those areas of services where we have prioritised further improvements.  The Director's Report is based on the information and feedback from a range of services, including self-assessment by the Council, information provided by regulators, such as the CSSIW and Wales Audit Office  contained in feedback and recommendations from inspection and audit reports. It also considers feedback from service users and the complaints and compliments processes. Members and partner agencies, such as Health and the Third Sector, were also consulted as part of the drafting of the Director's Report and their comments incorporated into the final version.

The report describes a position of continued improvement within and across both services despite some of the challenges which are being experienced.  We are aware that challenges in relation to the implementation of the Social Services and Well-Being (Wales) Act 2014 and budget pressures and demography will continue and we will adjust and adapt with the aim of providing high quality services.

Social Services Complaints & Compliments Annual Report

Following the introduction of a revised Statutory Social Services Complaints Procedure in August 2014, a requirement was placed on all Local Authorities in Wales to produce an Annual Report on Social Services Complaints. This report should be presented to the appropriate Scrutiny Committee and made available to the public. Previously, reports have been produced but used within the department as part of a wider Performance Management agenda.

The report was considered and approved by the Safeguarding, Communities & Wellbeing Scrutiny Committee in June 2016.