Wrexham County Borough Council Adult Social Care - Departmental Aims and Priorities
We aim to make sure we treat everyone honestly, fairly and with dignity so that “the best possible social care is provided for the people of Wrexham County Borough”.
We are striving to be a positive and responsive Department that provides quality services in which there is a strong user / carer orientation within a community and locality focus. We aim to deliver closely integrated services based on an ethos of integrity and anti-discriminatory practices.
What We Do
We provide or arrange services for older people and for people with learning disabilities, physical sensory & neurological issues or a mental illness. We also provide services for people who have problems with alcohol or drugs, or people affected by HIV. We also focus on supporting Carers and provide other services for people within local communities.
Our Work Includes
Supporting older people and people with disabilities to live as fulfilled lives as possible. We also aim to assist people with care and support in their own homes, or with day services; or in residential / nursing homes where they can receive extra support, & supporting carers with a range of services; including helping them take a break from caring.
Our Responsibilities to You
- To tell you what services are available and who is entitled to receive them.
- If required, to carry out an assessment of your needs. We will endeavour to do this as quickly as possible depending on the urgency of your situation. When services are not provided, we will explain why we cannot help and advise you where help may be obtained.
- When services are provided, we will draw up a care plan, a copy of which will be given to you, informing you when services will start. Plans are normally reviewed every six or twelve months or as required if an individuals' need changes in between.
- While services are being provided you will have a named member of staff to contact for any queries you may have.
- To value your rights to confidentiality.
- To treat everyone fairly regardless of race, gender, sexuality and disability by ensuring all needs are properly taken into account.
Information We May Need to Know
- Your name.
- Your date of birth.
- Your current or most recent address.
- The name of your next of kin (or close friend).
- The name and address of your GP.
- The names of other departments or organisations who are currently giving you help or dealing with your case. For example: housing department, community nursing team, another local authority, probation, voluntary organisations etc.
- Your ethnic origin, religion and the language spoken at home.