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Social Care - Information Leaflets

Information Leaflets

The following leaflets are available from Wrexham County Borough Council Social Care Department. Please click on the relevant leaflet for more information.

Appointeeship & Deputyship Services

The Service acts on behalf of vulnerable clients who are unable to manage their finances usually because of mental incapacity or physical difficulties. Its aim is to prevent financial abuse.

Bathing and Showering Advice and Information

Advice and information on how you may be able to solve bathing problems.

This leaflet is available to download in the following formats:

Caia Park Family Centre

Caia Park Family Centre provides a day service for older people.

The service supports people to have a meaningful and varied programme of activities and opportunities that aim to help support an individual's independence through social and leisure skills. Transport and lunch are provided with this service.

The service is managed by Wrexham Adult Social Care Department and provided by NVQ trained and experienced staff.

Caia Park Family Centre is open on Monday to Thursday, from 9am to 4pm.

Carers Frequently Asked Questions

A carers "Question Time" took place in June 2009. The questions and answers from this event have been used to produce the Frequently Asked Questions leaflet.

Community Care Services - Care Management

How the Care Management Service works. Aim is to help you to achieve the things you want for yourself.

Community Living Service

Providing specialist support for people over the age of 18 who have a learning disability, physical or sensory disability and an enhanced support need

Community Care Services - Occupational Therapy Service

How the Occupational Therapy Service helps people with permanent and substantial disabilities with adaptations and equipment for your home.

Cunliffe Centre

The Cunliffe Centre offers an integrated service provision working with adults with learning disabilities, physical, sensory & neurological impairment and mental ill health. It provides opportunities to learn new skills, to become more independent and to enable people to have more choice and control over their own lives.

Deferred Payments Scheme

Explains what happens if the value of your home is taken into account when calculating what you pay when moving into permanent residential accommodation.

Direct Payments

Another way to get support to meet your personal and social needs where you are given the funding to set up services yourself.

Fair Access to Care

How the Department uses ‘eligibility criteria’ to create fair access to care services.

Financial Information Guide (Residential / Nursing)

Explains about the costs of moving into a residential or nursing home and how a person may be eligible to get help towards the costs.

Getting Help from Adult Social Care

How to get in touch with the Wrexham Adult Social Care Department and the type of help you could receive from us.

Have Your Say

How to make a complaint, comment, question or suggestion or pay a compliment.

Intermediate Care Service

The Intermediate Care Service provides emergency, short-term, health and social care support to you in order to prevent an admission to hospital.

Night Support Service

Service available to support and care for adults in their own homes during night time.

North East Wales Emergency Duty Service

Provides a social work response to major emergencies that occur outside normal office opening hours.

Paying for Social Care Services: Domiciliary

A guide to charges for services that people receive in their own homes and in the community.

Plas Yn Rhos Day Service

Plas Yn Rhos is situated in the village of Rhos; the service is available Monday to Friday between 9am and 4:30pm.

They provide a wide range of activities which are based on people’s requests.

The service supports people to have a meaningful and varied programme of activities and opportunities that aim to help support an individual’s independence through social and leisure skills. Transport and lunch are provided with this service.

Primary Care

Offers a service to clients experiencing mental ill health and / or distress by promoting mental wellbeing.

PSNI Team Physical, Sensory and Neurological Issues (including the Cultural Deaf Community)

Support provided by the PSNI team to individuals with physical, sensory & neurological issues, including the Cultural Deaf Community.

Reablement Services

Information about the provision of planned, short term, intensive help available following a period of illness, disability or a time when you may have lost some confidence.

Reablement Services for Carers

Information about the provision of planned, short term, intensive help available following a period of illness, disability or a time when you may have lost some confidence.

Recovery Services

The team offers support to adults, over 18 years old, who live in the Wrexham area who suffer from mental illness and have been assessed as needing care and support.

Short Break Service Heol y Gelli

Heol y Gelli are part of the short breaks service and both provide planned and emergency short breaks in domestic style properties.

Short Break Service Park View

Park View provides planned and emergency short breaks in an adapted but homely property, where individuals are encouraged to maintain and gain their independent living skills.

Social Services Complaints Procedure

This leaflet gives details of the complaints procedure and advice on what you should do if you remain dissatisfied once the issue you have raised has been dealt with. If you raise your complaint verbally and it gets resolved by the end of the next working day, it will not be considered under these procedures.

Step Up : Step Down Beds in Wrexham

This leaflet explains a little more about what we mean by this, and why we provide this service.

Supporting Carers - What makes You a Carer?

Information about the support, help and advice available for carers in Wrexham.

Transition - Moving from Children's to Adult Services

When a young person moves from being supported by Children’s services to Adult Social Care Services.


An opportunity for three service users to share a day together, supported by a Project Worker, enabling them to enjoy lunch, refreshments as well as a range of activities, games, discussions and visits.

Ty Agored

A service for people diagnosed with Early Onset Dementia which aims to help and support an individual’s independence through social and leisure skills.

Valley Day Service

Valley day service is based at Canolfan Ceiriog Centre in Glyn Ceiriog. It enables people, who live south of the Borough, to have access to an activity based day service in their local community.

Vetting Agency - Helping service users employ staff safely

For people in receipt of Direct Payments. Safe recruitment checks on carers and personal assistants.

Visual Impairment Service

Advice, support and training in daily living, independence and mobility for the visually impaired.

Welfare Rights Unit

The Welfare Rights Unit (WRU) houses a team of workers who provide advice and representation on Welfare Benefits issues.

Working together with you to improve health and social care services to older people in Wrexham

Monies have been made available through the Welsh Government Intermediate Care Fund to support the development of new and exciting opportunities that we believe will deliver real change for older people, improving wellbeing; supporting care closer to home; and delivering more seamless and person-centred services.

Wrexham Community Mental Health Teams

The Wrexham Community Mental Health Teams (CMHT) are teams of professionals experienced in working with people who are experiencing difficulties with their mental health. The team consists of Consultant Psychiatrists, Social Workers, Community Psychiatric Nurses and Occupational Therapists. We are supported by an experienced administration team.

The Community Mental Health Teams encourage a positive and recovery led approach to serious mental illness, offering the opportunity to address the issues which may have contributed to current circumstances.

You and your Information

Information on keeping personal client information confidential.