Social Services

Our Mission

We aim to make sure we treat everyone honestly, fairly and with dignity so that "The best possible social care is provided for the people of Wrexham County Borough."

Our Vision

We are striving to be a positive and responsive department that provides quality services in which there is a strong user/carer orientation with a community and locality focus. Closely integrated services with an ethos of providing services on the basis of integrity and anti-discriminatory practices. Strong communication links, encouragement of innovation & bias to continual improvement and performance review.

What We Do

We provide or arrange services for Children and families in need, for older people & for people with learning disabilities, physical disabilities or a mental illness. We also provide services for people who have problems with alcohol or drugs, or people affected by HIV as well as those with sensory impairments. We also support Carers and provide other services for people within local communities.

Our Work Includes

Supporting children and their families. Looking after children who need care, support or protection; and maximising their chances in life. Helping older people and people with disabilities to live as fulfilled lives as possible. Helping people with care and support in their own homes, or with day services; or in residential/nursing homes where they can receive extra support, & supporting carers with a range of services; including helping them take a break from caring

Our Responsibilities To You

• To tell you what services are available and who is entitled to receive them.

• To endeavour to respond to your initial request within one working day.

• If required, to carry out an assessment of your needs. We will endeavour to do this as quickly as possible depending on the urgency of your situation. When services are not provided, we will explain why we cannot help and advise you where help may be obtained.

• When services are provided, we will draw up a care plan, a copy of which will be given to you, informing you when services will start. We will endeavour to review these every 6 months to make sure they are still meeting your needs.

• While services are being provided you will have a named member of staff to contact for any queries you may have.

• If you disagree with your assessment or care plan, you will be able to have this looked at again using our complaints procedure.

• To value your rights to confidentiality.

• To treat everyone fairly regardless of race, gender, sexuality and disability by ensuring all needs are properly taken into account.

Information We May Need to Know

• Depending on your circumstances:

• Your name.

• Your date of birth.

• Your current or most recent address.

• The name of your next of kin (or close friend).

• The name and address of your GP.

• The names of other departments or organisations who are currently giving you help or dealing with your case. For example: housing department, community nursing team, another local authority, probation, voluntary organisation etc.

• Your ethnic origin, religion and the language spoken at home.