Welfare Rights

Help to claim benefits you may be entitled to

Wrexham Welfare Rights Unit Advice Line
Tel: 01978 298255
Monday – Thursday: 9.00 am to 5.00 pm
Friday: 9.00 am to 4.30 pm

The Welfare Rights Unit (WRU) provides advice and representation on all Welfare Benefits issues including Social Security and Tax Credit payments. This work helps individuals and the authority, which is committed to the promotion of Social Inclusion.

To be seen by a Welfare Rights Officer, a person needs to fit a certain criteria. Generally speaking this means that they have some form of prior contact or assistance from Social Services. Anyone, however, who lives or works in the Wrexham County Borough Council area can telephone the Unit’s Benefits Advice Line for advice and information. We aim to answer queries in a clear and helpful way within 24 hours. The telephone number for this (and all other enquiries) is 01978 298255. Lines open Monday – Thursday: 9.00 am – 5.00 pm, Friday: 9.00 am – 4.30 pm.

A-Z of Benefits

Links to other relevant websites

Appeal against a benefit decision

If you do not agree with a decision made about a benefit you have claimed or are receiving, then you can usually ask an independent tribunal to decide whether or not the decision is correct.

Child Poverty Action Group

CPAG promotes action for the relief, directly or indirectly, of poverty among children and families with children. We work to ensure that those on low incomes get their full entitlement to welfare benefits. In our campaigning and information work we seek to improve benefits and policies for low-income families, in order to eradicate the injustice of poverty.

Child Poverty Solutions - Wales

This website has been designed to help local practitioners, policy makers, managers and strategists to develop local responses to reducing child poverty in Wales. It provides a toolkit, setting out a process for the work and giving guidance on each step of the way. Child Poverty Solutions - Wales, is produced by Save the Children and the Welsh Local Government Association (WLGA), with support from the Welsh Assembly Government.

Disability Alliance

This is the website of Disability Alliance (DA), publishers of the Disability Rights Handbook. We are regarded as the leading authority on social security benefits for disabled people.

Citizens Advice Bureau

The Citizens Advice Bureau Service offers free, confidential, impartial and independent advice. From its origins in 1939 as an emergency service during World War II, it has evolved into a professional national agency.

Department for Works & Pensions (DWP)

The Department is responsible for delivering support and advice through a modern network of services to people of working age, employers, pensioners, families and children and disabled people.

Legal Services Commission

The Legal Services Commission is an executive non-departmental public body created under the Access to Justice Act 1999 to replace the Legal Aid Board.

National Assembly for Wales

Website of the National Assembly for Wales.

National Association of Welfare Rights Advisers (NAWRA)

NAWRA was established in 1992 and consists of advisers from local authorities, the voluntary sector, trade unions, solicitors and others providing free and independent advice in the UK.

Rightsnet

Rightsnet the welfare rights website for advice workers.

Wrexham County Borough Council is not responsible for the content of external websites

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