Social Care Department

Have Your Say

As part of our continuing effort to improve the services we provide, we:

  • rely on your feedback when we ‘get it right’ so that this standard can be maintained
  • we welcome your suggestions on how we can improve our services
  • we need to know when you are not happy with the service you have received.

Compliments, Comments & Complaints

We appreciate you taking the time to let us know what you think.

Your compliments, comments and complaints are important to us. They help us to improve our services to make sure we are meeting your needs, so don’t be afraid to let us know of your concerns.

Adult Protection (sometimes called POVA)

Any complaint that raises concerns about the protection of a vulnerable adult will be considered under the 'Wales Interim Policy & Procedures for the Protection of Vulnerable Adults from Abuse', not the Social Services Complaints Procedure. If this occurs, you will be informed by the Department and provided with information on what this process entails.

The full procedures can be found here:

How good are Social Care services for Adults in Wrexham?

The Adult Social Care Department would like to know about the experiences of people who receive services from Adult Social Care.

The survey below will enable us to learn from your experiences, helping us to improve the services we provide.

Completing this form is your chance to tell us what we are doing well and what we need to change.

How good is the support that Social Care provides to Carers in Wrexham?

We want to know about the experiences of Carers in Wrexham. Wrexham Adult Social Care is reviewing the quality of support that it provides to Carers and the people they care for.

Please tell us what we are doing well and what we need to change.

The answers should be given from your point of view as a Carer.

Customer Engagement Newsletters

The Service User & Carer Experience

The Social Care Department produces a Newsletter for Service Users and Carers at least three times a year to keep you updated on latest feedback received and service improvements made.

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