Social Care Department
Compliments, Comments & Complaints
As part of our continuing effort to improve the services we provide, we:
- rely on your feedback when we ‘get it right’ so that this standard can be maintained
- we welcome your suggestions on how we can improve our services
- we need to know when you are not happy with the service you have received.
We appreciate you taking the time to let us know what you think.
Your compliments, comments and complaints are important to us. They help us to improve our services to make sure we are meeting your needs, so don’t be afraid to let us know of your concerns.
If you do have a complaint about any aspect of the service you have received from Social Care, this will be dealt with in accordance with the Statutory Social Services Complaints Procedure, which differs from the Council’s Corporate Complaints procedure.
How good are Social Care services for Adults in Wrexham?
The Adult Social Care Department would like to know about the experiences of people who receive services from Adult Social Care.
The survey below will enable us to learn from your experiences, helping us to improve the services we provide.
Completing this form is your chance to tell us what we are doing well and what we need to change.
How good is the support that Social Care provides to Carers in Wrexham?
We want to know about the experiences of Carers in Wrexham. Wrexham Adult Social Care is reviewing the quality of support that it provides to Carers and the people they care for.
Please tell us what we are doing well and what we need to change.
The answers should be given from your point of view as a Carer.