| Duration: |
Framework takes between 12 and 24 months to complete. The framework involves: |
| Framework: |
NVQ Level 2 in Administration
Key skills –
- Application of number - Level 1
- Communication – Level 2
- Information Technology
- Working with others
- Improving own learning
Technical Certificate Level 2
2 Enhancements (one IT related Skill – mandatory)
Induction Workbook
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| NVQ: |
There are a total of 8 units to complete, 3 of which are optional.
5 main units are:
- Ensure your own actions reduce risks to health & safety
- Support the work of your team
- Plan, organise and improve your work
- Communicate information using telephone and fax
- Prepare and print documents using a computer
|
Choice of units
(1 from 4)
|
- Support customer service improvements
- Develop personal performance through delivering customer service
- Promote additional products or services to customers
- Process customer service information
|
| Choose 1 unit from Group A: |
Record, store and supply information using a paper-based filing system
Enter, retrieve and print data in a database |
| Choose 2 from Group B: |
There are many units in this group – the Assessor will discuss with the Learner, the most appropriate units to complete. Some examples are:
- Provide effective customer service
- Contribute to the arrangement of events
- Co-ordinate mail services
- Receive and assist visitors
|
| Induction Workbook: |
To be completed – support and guidance given by Assessor |
| Technical Certificate Level 2: |
Focuses on the knowledge and understanding which underpins the NVQ capability and additional knowledge.
2 enhancements –
(one must be IT related skill) e.g ECDL all 7 modules = 2 enhancements
3 modules = 1 enhancement
Other units from NVQ 2 in Administration or relevant NVQs at level 2 or above
|
| What commitment is required: |
- Induction at Wrexham ITeC – ½ Day
- Time to attend ITeC Workshops once a month – as required
- At least 2 hours a week to collect evidence in the workplace
- Assessor to visit the Learner in the workplace – at least once a month for 2 – 3 hours during which time the Learner will need to be released from work duties. (All visits by Assessor and days in ITeC will be on agreed pre-arranged dates).
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| The progress and success of the Learner will be enhanced by the support given by the organisation as well as the Assessor and Wrexham ITeC. |
| Cost: |
No direct cost to Employer or Employee. |
| How is it delivered: |
In the workplace and attending courses at ITeC |
| Benefits: |
On completion Learner gains -
- NVQ Certificate
- Customer Service Technical
- Certificate Level 2
- Commercial Courses Certificates (if attended)
- Key Skills Certificate (if not already achieved)
- High Street Vouchers on completion - subject to eligibility and current terms and conditions
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Cymraeg
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