Wrexham Cemeteries and Crematorium Service Standards and Performance

The Chartered for the Bereaved

Wrexham Cemeteries and Crematorium Service has adopted and is a signatory member of the Charter for the Bereaved.

The Charter for the Bereaved, formulated by the Institute of Cemetery and Crematorium Management (ICCM) sets out to define the minimum standards of burial and cremation services that can be expected from its member authorities.

As a Charter Member Wrexham County Borough Council will seek to provide and maintain a level of service which meets the 33 Charter ‘Rights’.

The Chartered for the Bereaved

This document is available to download in the following format:

The Chartered for the Bereaved - PDF version 30Kb

Each year member authorities are assessed against the Charter ‘Rights’ by the ICCM.

• In the past three years, 2008, 2007 and 2006, Wrexham Cemeteries and Crematorium Service achieved performance nationally in the top quartile against these standards.

Customer Surveys

As part of providing continual improvement within our Cemeteries and Crematorium Service we carry out periodic customer surveys enabling service users to put forward their comments. We will then take these views into consideration when reviewing and setting our performance standards.

2008 Crematorium Survey results

This document are available to download in the following formats:

2008 Crematorium Survey results - Word version 72Kb

2008 Crematorium Survey results - PDF version 57Kb

2008 Crematorium Survey results - Plain Text version 201Kb

2007 Cemetery Survey results

This document are available to download in the following formats:

2007 Cemetery Survey results - Word version 56Kb

2007 Cemetery Survey results - PDF version 41Kb

2007 Cemetery Survey results - Plain Text version 342Kb