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Wheelie Box - Frequently Asked Questions

Why have I been given a Wheelie Box?

Wrexham Council has received further funding for additional Wheelie Boxes. We have only been issued enough funding for a further 3,500 Wheelie Boxes. Your address meets the criteria of where Wheelie Boxes work well.

Why haven’t I received a Wheelie Box?

Further funding of £116,000 from Welsh Government, has enabled the purchase of more recycling wheelie boxes.
This means a further 3,500 ‘Wheelie Boxes’ will be ready for distribution to new areas, commencing 1st July 2017.

Our decision of where to allocate this next batch of ‘Wheelie Boxes’ has once again been based on the outcome of our initial trial that we had 2 years ago, when approximately 200 of the ‘Wheelie Boxes’ were distributed throughout the Borough, as well as through consultation with other Authorities who have experienced them longer term. 

The results from the initial trial highlighted that the ‘Wheelie Boxes’ worked well on larger estates and areas where there were no access issues and did not lend themselves to communal properties and some terraced properties or properties with steps.

Again this time we will have a good spread of areas across all of our new recycling rounds, excluding the rounds that have narrow access issues and some rounds that were heavily weighted with ‘Wheelie Boxes’ from last time. 

This roll-out will contribute towards improving our recycling service and performance with another 7% of properties receiving a new recycling ‘Wheelie Box’.  Over a quarter of the County will then benefit from this ‘user friendly’ Wheelie Box system

For properties that do not receive a recycling trolley this time it does not necessarily mean that their area is unsuitable for a ‘Wheelie Box’ just that there isn’t enough for everywhere. Once again we will strive for further funding in the future for additional ‘Wheelie Boxes’

Can I start using my Wheelie Box straight away?

Yes. Please start to use your Wheelie Box straight away.

I really don’t want the Wheelie Box – can I have it collected please.

Yes, please supply us with your address and we will arrange for removal.  Once it has been removed we will be unable to redeliver if you change your mind in the future. You will now need to transfer back to the Box/Bag scheme.  Please email Pride In Your Streets to request removal contact-us@wrexham.gov.uk

I really don't want to keep my old green and black box - can they be collected please?

Yes, please supply us with your address and we will arrange for removal of your green and black box. You can however use your old recycling containers for those times when you have excess recycling i.e holiday periods, Christmas, Easter etc. Please e-mail Pride in Your Streets to request removal contact-us@wrexham.gov.uk

Why are we asking you to separate the different recyclable materials.

The recycling collection vehicles have separate compartments and the recycling is emptied into the relevant material sections. The vehicles then deposit the recycling in the appropriate bay at the recycling facility for sorting. Simply put the recycling in the correct box each week.

What goes in my top box?

Corrugated cardboard, cardboard packaging, paper, envelopes, junk mail, newspapers, magazines, yellow pages, catalogues, toilet tubes, cardboard egg boxes and shredded paper. Please do not place any food and drink cartons in your top box.

What goes in my middle box?

Plastic bottles, plastic tubs, plastic trays, plastic pots (any colour), tins, cans, aerosols and clean foil. No plastic bags, cling film, bubble wrapping or sweet/crisp packets please. These items will need to be placed in your household waste bin.

What goes in my bottom box?

Glass bottles and glass jars. Please do not place lightbulbs, Pyrex, or broken crockery into the bottom box.

What if my cardboard doesn’t fit in my top box?

Flatten and stack it under/next to your wheelie box or utilise your existing blue bag. Please do not place out loose cardboard on windy days. You can also take it to your closest Household Waste Recycling Centre. These are located at Bryn Lane on Wrexham Industrial Estate, The Lodge Brymbo or Wynnstay Lane, Plas Madoc.

Do I need to do anything to the materials?

All contents should be reasonably clean and should not contain any food or drink residue. Flatten your cans, plastic bottles and cardboard to save space in your wheelie box. All items should be placed into the boxes loose.

I don’t understand what’s collected when?

Wheelie Box and food caddy - collected weekly

Black/blue general waste bin and Green garden waste bin – collected every fortnight on alternate weeks. 

What happens if one of the flaps breaks off? Can I get a replacement?

No, unfortunately we do not carry a stock of replacement flaps.

One of the black boxes from my Wheelie Box has gone missing/been stolen/badly damaged - can I order a new one?

Please can you specify whether it is the top, middle or bottom box that you require replacing. We will ascertain if we have any spare boxes left following the roll out. Please email contact-us@wrexham.gov.uk with your request.

What do I do with shredded paper?

It is advised that you wrap your shredded paper in a sheet of newspaper before placing it in your top box. This will ensure that when the recycling crew empty your top box your shredded paper will enter the paper compartment and not disperse into the street.

Can you email me a reminder of when my bins and recycling are collected?

Yes, just sign up for a weekly e-mail reminder of your collection day and which colour bin to place out.

Please e-mail contact-us@wrexham.gov.uk for further enquiries.