Trading Standards

Welcome to Wrexham County Borough Council Trading Standards Service.

This section provides information about the role of Trading Standards within the County Borough, and the range of services we provide plus contact information and a question form. There are links to other web sites and a comprehensive information pack for consumers.

• About Trading Standards
• Animal Health and Welfare
• Avian Influenza (Bird Flu)
• Business Advice
• Calibration Service
• Contacting Trading Standards
• Consumer Direct Wales
• Licences and Application Forms
• Proof of Age Scheme
• Press Releases & Product Warnings
• Useful Web Links
• Your Questions
• Your Views

Please also see Frequently Asked Questions about Trading Standards

About Trading Standards

The Trading Standards Service is part of the Housing and Public Protection Department and operates alongside other Regulatory Services e.g. Environmental Health.

The Service exists for the benefit of consumers and businesses within the Wrexham area. Our aim is to ensure a fair and safe trading environment and to advance Animal Health and Welfare. We perform this role through law enforcement, advice and education. We strive to achieve this through a number of key service activity areas:

• Advise, assist and educate consumers to help them buy wisely and take action on faulty goods and services. This is done in conjunction with Consumer Direct Wales.

• Advise and assist businesses to help them comply with Trading Standards legislation including Quality Management systems.

• Inspect trade premises on a risk assessed basis for compliance with a range of Trading Standards legislation e.g. correct pricing, accurate descriptions and food labelling.

• Carry out in-depth projects into specific goods, services and trading practices such as food descriptions, safety of electrical goods and car servicing.

• Prosecute traders for breaches of legislation e.g. car clocking, counterfeiting and vehicle overloading.

• Test weighing and measuring equipment for accuracy.

• Licence premises for petroleum, fireworks and poisons.

• Licence animal movements.

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Contacting us

The Trading Standards Service is provided as follows:

Law Enforcement and Advice to Businesses is provided by

Trading Standards
Public Protection Service
Wrexham County Borough Council
High Street
Ruabon
Wrexham
LL14 6NH

Tel: 01978 292045
Fax: 01978 813709

e-mail: trading.standards@wrexham.gov.uk

Our opening hours are 9.00am to 12.30pm and from 1.30pm to 4.45pm Monday to Friday.

Advice to Consumers is provided by

Consumer Direct Wales

Tel: 08454 04 05 06
(calls at local rate)

Website: www.consumerdirect.gov.uk

Email: www.consumerdirect.gov.uk/contact

Their hours of opening are: 8.00am to 6.30pm Monday to Friday and 9.00am - 1.00pm Saturday excluding Public Holidays and Bank Holidays.

Wrexham County Borough Council is not responsible for the content of external websites.