Trading Standards Useful Links

Consumer Advice from

When you buy goods or services the law gives you consumer rights. These protect you from being treated unfairly by a trader. You may have received poor service or you may want to switch energy suppliers or cancel a contract. Use these pages to find out what your rights are and how to take action.

Consumer Focus Wales

Consumer Focus Wales is the consumer champion for Wales.

Department for Environment, Food and Rural Affairs (Defra)

Defra (the Department for Environment, Food and Rural Affairs) works for the essentials of life - food, air, land, water, people, animals and plants. Our remit is the pursuit of sustainable development - weaving together economic, social and environmental concerns.

UK Dept for Business, Innovation and Skills

Offers information on a range of services provided by the Department of Business, Enterprise and Regulatory Reform specifically to help small businesses.

Direct Marketing Association (DMA)

The Direct Marketing Association UK is Europe's largest trade association in the marketing and communications sector. The DMA was formed in 1992, following the merger of various like-minded trade bodies, forming a single voice to protect the direct marketing industry from legislative threats and promote its development.

European Union

EUROPA is the portal site of the European Union. It provides up-to-date coverage of European Union affairs and essential information on European integration. Users can also consult all legislation currently in force or under discussion, access the websites of each of the EU institutions and find out about the policies administered by the European Union under the powers devolved to it by the Treaties.

Financial Ombudsman Service

The Financial Ombudsman Service provides consumers with a free, independent service for resolving disputes with financial firms.

Food Standards Agency

The Food Standards Agency is an independent food safety watchdog set up by an Act of Parliament in 2000 to protect the public's health and consumer interests in relation to food.

Mailing & Telephone Preference Service

The Mailing Preference Service (MPS) is a free service set up 20 years ago and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from or added to lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by the Office of the Information Commissioner.

Office of Communications (OFCOM)

Ofcom is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.

Office of Fair Trading (OFT)

The OFT is responsible for making markets work well for consumers. We achieve this by promoting and protecting consumer interests throughout the UK, while ensuring that businesses are fair and competitive.

PhonepayPlus is the organisation that regulates phone-paid services in the UK

Regulating to build trust in phone-paid services PhonepayPlus (previously known as ICSTIS) regulates phone-paid services in the UK. These are the premium rate goods and services that you can buy by charging the cost to your phone bill and pre-pay account.

Trading Standards Institute

This site provides a wealth of information for consumers and businesses, schools, advice and information centres, community organisations, local councils, business support agencies and trade associations.

Welsh Assembly

The Assembly decides on its priorities and allocates the funds made available to it from the Treasury. Within its powers, the Assembly develops policy and approves legislation which reflects the needs of the people of Wales. Decisions about these issues are made by politicians who are accountable, through the ballot box, to voters in Wales.

Wrexham County Borough Council is not responsible for the content of external sites.

back to the top