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Emergency Planning

• Flood Risk Survey

• Emergency Planning Documents

• Preliminary Flood Risk Assessments (PFRA)

• Local Flood Risk Management Strategy

• Ordinary Watercourses

• Sandbags

How can I contact the Emergency Planning Team?

Telephone: 01978 298825/6/7/8
Telephone (out of hours): 01978 264420

or email: emergencyplanning@wrexham.gov.uk

Emergency Planning Team
Wrexham County Borough Council
Community Wellbeing and Development
Lord Street
Wrexham
LL11 1LG

Emergency Flooding

For imminent flooding and emergency situations please call Emergency Services 999.

Flooding on the highway and from Local Flood Risk

To report flooding on public roads, blocked gullies, gratings, highway drains or roadside ditches, please use call Pride in Your Streets helpline on 01978 298989.

There are powers available to the Local Authority to enforce landowners, with land next to the highway, to carry out reasonable drainage works under the Land Drainage Act 1991.

The local authority does have responsibilities for local flood risk management arising from surface water run off, ordinary watercourses or groundwater from the Floods and Water Management Act 2010. These are linked to the powers available to the Local Authority to enforce landowners, with land next to the highway, to carry out reasonable drainage works under the Land Drainage Act 1991.

Emergency Planning have dual role as Emergency Planners and a strategic oversight role for Local Authority management of Local Flood Risk. Please note, out of hours service is only available for emergencies:

Telephone: 01978 298825/6/7/8 or email: emergencyplanning@wrexham.gov.uk

Emergency Planning Team
Wrexham County Borough Council
Community Wellbeing and Development
Lord Street
Wrexham
LL11 1LG

Main Rivers

Main river flooding, is the responsibility of the Environment Agency.

Telephone 08708 506506
Email: enquiries@environment-agency.gov.uk
Website: www.environment-agency.gov.uk

Flood line Phone number 0845 988 1188 (24 hour service) Type Talk 0845 602 6340.

Land Drainage and Watercourses

Watercourses (e.g. streams or ditches), other than main rivers, are the responsibility of ‘riparian’ owners. You are a riparian owner if your property or land is on or very near a watercourse. Riparian owners have a duty to keep the watercourse clear of any obstruction to flow and we can serve legal notices on riparian owners to deal with obstructions. Certain “strategic” watercourses that are known to pose a high risk of property flooding if they become blocked are checked and maintained by our contractor on a regular basis.

Water Mains

The water company Dee Valley Water is responsible for the supply of water and the pipes up to and including the water stopcock on the boundary of your property. A stopcock is a valve that is used to switch off the flow of water to your property. You are responsible for pipe work in your house and water pipes from your house to the boundary stopcock.

Please refer to contact details for Dee Valley Water.

Drains and Sewers

From 1st October 2011 private sewers and lateral drains have been transferred to Welsh Water. The pipe that only serves your property is known as a drain, and will remain private or Council owned. The part outside of the property boundary has been transferred to Welsh Water is known as a lateral drain.

Private drains convey foul sewage (waste from toilets, bathrooms and kitchens) and surface water (rain water) from a single private property. Responsibility for its maintenance normally lies with the property owner. Public Protection Health Officers may be able to provide advice regarding flooding from private property or private rented property in regards to septic tanks or cesspools or private drains. They may be able to assist in resolving problems but are not responsible for carrying out the repairs. If the property is Council owned you will need to contact the Housing Repairs Team. Calls to these services can be directed by the Contact Centre. Please refer to related links page of the website for more information from different departments.

Private sewers convey foul sewerage and/or surface water runoff from more than one property. They are the responsibility of Welsh Water or Severn Trent if they connect to the main public sewer, Some groups of properties are connected to a private pumping station / treatment works / soakaway, which is owned and needs to be maintained by owners or occupiers of the properties connected to it.

Public sewers (lateral drains) are the section of your property’s drain that lies outside the property boundary. They collect foul sewage and/or surface water runoff from private drains and connect to a public sewer, or directly to a public sewer. Your local water and sewerage company (Welsh Water) are responsible for maintenance and repairs to these pipes. Any public sewer blockages or sewer flooding should be reported directly to Welsh Water or Severn Trent.

Protecting yourself and your property

Advice from the Environment Agency on what to do before, during and after a flood.

Another valuable document for householders to refer to is The National Flood Forum’s Blue Pages Directory which provides information and advice on what products are available to help protect homes or businesses against flooding. www.floodforum.org.uk.

For General flooding enquiries please contact:

Pride in your Streets
Tel: 01978 298989
Email: contact-us@wrexham.gov.uk

Useful Emergency Links

Apply for a Crisis Loan - via GOV.UK (external link)

A Crisis Loan is an interest-free loan which can provide help in an emergency or disaster.

 Power Loss & Emergencies (0845 272 2424) (external link)

Whilst loss of power is thankfully a rare occurrence, being ready for such an event is something we all need to do. SP Energy Networks have outlined some steps you can take now to ensure you are prepared should there be an unexpected interruption to your electricity supply.

 Wales Resilience (external link)

The emergency planning community now has a central source of information on civil contingencies in Wales. The Wales Resilience website is a window into work being undertaken at the pan-Wales level, the Local Resilience Forum level and within individual agencies. As well as providing emergency planners with the latest news and best practice, the site is also a source of information for the Welsh public on what to do during an emergency.

Disclaimer: Wrexham County Borough Council is not responsible for the content of external internet sites.

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