Frequently Asked Questions

General Information

• How can I contact the Council?
• Emergency & Useful Telephone Numbers
• How do I get to Wrexham?
• How do I make a complaint?
• What's the latest news from the Council?
• What jobs are there at the Council?
• Where can I park in Wrexham?
• What are the current roadworks around the County?
• What's the weather like?

Please also see further information about the Community >>

^ back to the top | Back to FAQ Index

How can I contact the Council?

Contacting the Council is easy. You can:

• Call in or write to one of our offices

• Telephone the relevant department

• Email one of the email addresses on this site.

If you are uncertain which department you need to speak to ring our main switchboard number 01978 292000 and our operators will be pleased to put you through to the correct department, alternatively you can send an email to webmaster@wrexham.gov.uk who will forward your enquiry to the relevant department.

^ back to the top | Back to FAQ Index

Emergency & Useful Telephone Numbers

^ back to the top | Back to FAQ Index

How do I get to Wrexham?

Situated just 12 miles west of Chester, in the attractive landscape of the North Wales Borderlands, Wrexham is now widely recognised as the region's principal commercial centre. Wrexham is within a 2 hour drive of one third of the UK's population and half of its manufacturing industries.

Wrexham UK Overview | Wrexham Town Centre | Wrexham Regional

^ back to the top | Back to FAQ Index

How do I make a complaint?

Wrexham County Borough Council is committed to Customer Care. As part of our effort to provide efficient and effective services we need to know when you have a complaint.

We would also like to hear from you if you have any suggestions on how we can improve our services, if you have any difficulty using any services or if you require any more information on how we can help you.

How do I contact the Council?

First Stage
Contact the staff directly involved. This could be the person responsible for the service locally. In many cases they will be able to respond quickly and to your satisfaction.

Second Stage
If you are unhappy with how the complaint was handled or the outcome please contact the relevant contact officer as detailed in this leaflet.

If you are still unsure of who the relevant contact officer is please contact the Scrutiny Support Manager on 01978 292257 who will be pleased to assist you.

Third Stage
If the matter has still not been resolved to your satisfaction, you should contact the Corporate Complaints Officer who will investigate the complaint further.

We will acknowledge your communication within 5 working days. Usually, a full response will be made in 20 working days. If the matter is complicated and will take longer than 20 days to resolve you should receive an interim reply within that period.

We will do our best to give a satisfactory outcome to your comments or complaints but if you remain unsatisfied it is open to you to complain to the:

Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae
Pencoed
CF35 5LJ

Telephone: 01656 641150
Fax: 01656 641199

e-mail: ask@ombudsman-wales.org.uk
website: www.ombudsman-wales.org.uk

^ back to the top | Back to FAQ Index

What's the latest news from the Council?

http://www.wrexham.gov.uk/english/council/news/newshome.htm

^ back to the top | Back to FAQ Index

What jobs are there at the Council?

http://www.wrexham.gov.uk/english/vacancies_en/index.htm

^ back to the top | Back to FAQ Index

Where can I park in Wrexham?

Wrexham Town Centre has an abundance of parking facilities available within easy reach of the main shops and places of interest.

Link to interactive Car Park Map

^ back to the top | Back to FAQ Index

What are the current roadworks around the County?

http://www.wrexham.gov.uk/english/council/RoadBulletin.htm

^ back to the top | Back to FAQ Index

What's the weather like?

http://www.wrexham.gov.uk/online_weather/GetWeather.cfm