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Frequently Asked Questions - Housing

Housing

How can I get on the Council's Housing Register?

Applicants can complete a Housing Application form to get on the Council's Housing Register. Housing Application forms are available on request from Housing Services, Ruthin Road, Wrexham and all local Housing Estate Offices.

Please see further information about Applying for Housing

Is the Housing Register open to anyone?

The Council's Housing Register is open to all applicants.

Please see further information about Applying for Housing

How does the allocations policy work?

The Council's allocations policy is based on Housing need of applicants, and is subject to a points system where applicants are allocated points for specific criteria.

What if I have a medical or mobility problem?

Along with their Housing Application form, housing applicants can fill in a Health and Social Care Form. These forms are available at Housing Services, Ruthin Road and local Housing Estate Offices on request. Applicants may also have to provide supporting information along with the Health and Social Care form as proof of medical/mobility issues.

Do I need to renew my Housing Application?

Applicants do have to renew their application for housing with the Council. A renewal letter is sent out annually to all Housing Register applicants for completion and return.

Are all Council tenants eligible to exchange?

Not all council tenants are eligible to exchange. Secure council tenants can apply to exchange council properties, but Introductory and Demoted tenants do not have the right to exchange.

Is there a list of tenants interested in exchanging?

Each Housing Estate Office has a register of applicants who wish to exchange council properties. You are able to ask the receptionist for assistance with the exchange register.

I've found someone to exchange houses with, what do I do now?

Contact your Local Housing Estate Office. They will provide you with an application form for exchanging council houses. On receipt of your completed form, you will receive a visit from a Housing Officer, and relevant checks will be carried out to assess eligibility to exchange your property.

I want to give up my tenancy, what shall I do?

To give up a tenancy of a council house or flat, you must give 4 weeks written notice, either by letter or relevant form from your local Housing Estate Office.

What if I don’t give 4 weeks notice?

You are able to extend the notice period over the normal 4 week period, by contacting the local Estate Office. However, if the property is vacated within the 4 week period, then you will still have to pay a minimum of 4 weeks rent on the property.

I have gone into rent arrears. What do I need to do?

Immediately contact your local Housing Estate Office. Staff will assist you and discuss options of how to clear your rent arrears.

I can't afford to pay the rent as I'm on a low income, can I get help?

Tenants are able to apply for Housing Benefit to assist in paying their rent. Housing Benefit is income assessed, and application forms are available on request from local Housing Estate Offices and Benefits Section, Finance Department, Lambpit Street, Wrexham.

I have received a Notice of Intention to Seek Possession for rent arrears, what will happen?

If you do nothing, court proceedings will be carried out to seek possession of your property. You must contact your local Housing Estate Office immediately, either in person or by telephone and arrange to clear any outstanding rent arrears.

What happens if I receive a letter warning me of court proceedings against me for rent arrears?

You must contact your local Housing Estate Office immediately, either in person or by telephone, and arrange to clear any outstanding rent arrears. If court proceedings are carried out, you may incur substantial court costs in addition to the outstanding rent arrears debt.

How am I able to pay my rent on my Council property?

There are a few methods of paying. These are:

  • A weekly Direct Debit where the rent is deducted from your bank account on a Friday of the rent week.
  • A monthly Standing Order where the rent is deducted from your bank account on a given date. This is usually the first of each month, but if a different date is preferred, this can be arranged.
  • Payment by cash using a swipe card issued by the Council to enable you to pay weekly, fortnightly or monthly at Housing Estate Offices.
  • By Debit/Credit Card via automated service 0845 309 6063.
  • Payments by cheque via post to Housing Estate Offices.
  • Payment via the internet using Wrexham County Borough Council website.
  • If an employee of Wrexham County Borough Council, payment through your salary/wages (written authorisation required to Payroll Section, Finance Department, Wrexham County Borough Council, Lambpit Street, Wrexham.

To arrange payment via Direct Debit/Standing Order or for general rent account enquiries contact Housing Rent Account Section, Housing Services, Ruthin Road, Wrexham.

I have a bank account, what is the best method of payment of rent?

The best method of paying your rent to ensure regular payment, is by Direct Debit. If you require an application form to pay your rent by Direct Debit contact Housing Services, Ruthin Road, or your local Housing Estate Office.

How do I report a repair?

There is a Repairs Freephone Number for Council Housing Stock. This is 08000 855 808 and is a 24 hour service. You can also request a Housing repair online by completing a housing repair request form.

When will the repair to my Council property be carried out?

We prioritise our repairs in 3 categories:

  • Emergency: Completed within 24 hours includes repair related work that could be potentially dangerous to life and limb and to protect the fabric of the building.
  • Urgent Repairs: Completed within 7 days.
  • Routine Repairs: Completed within 28 days.

Can I carry out improvements to my Council house?

Improvements can be carried out to council houses/flats but written permission must be granted by the local Housing Estate Office prior to commencement of work.

When will I have a PVCu Door?

PVCu doors are fitted on contracts through Programmed Works. A request for a door has to go on a waiting list which can take up to 12 months to install.

Can I have wooden fencing to replace my chain link fencing?

The Council policy on fencing is to replace like for like.

Who is responsible for connecting the electricity supply in my Council property?

The tenant is responsible for ensuring they have an electric supply to the property.

Who is responsible for connecting the gas supply in my Council property?

The tenant is responsible for ensuring they have a gas supply to the property.

What will happen if I cause damage to my Council house?

Tenants will be re-charged by the Housing Department for any damage that you have caused to your home.

What is a Tenants and Residents Association?

A Tenants and Residents Association is an organisation formed by local people in an area of Council housing. It is run by volunteers and must be open to everyone who lives in the area it covers.

Is there a Tenants & Residents Association in my area?

There are currently over 20 Tenants and Residents Associations recognised by Wrexham County Borough Council. To find our if there is a Tenants and Residents Association in your area click here. For information on how to contact a particular Tenants and Residents Association telephone the Policy Officer Communications on 01978 315449 or email housing@wrexham.gov.uk.

Current areas that are represented by Tenants & Residents Associations:

  • Acton and Maesydre
  • Afon
  • Barracksfield
  • Bryn Offa
  • Bryn Y Brain (Rhos)
  • Brymbo
  • Cefn & District
  • Coedpoeth & District
  • Huntroyde
  • Kingsley Circle
  • Nelson Street/Napier Square
  • Pant (Rhos)
  • Penycae
  • Pentre Maelor
  • Plas Madoc
  • Pentre Gwyn/Tanycoed
  • Rhosnesni
  • Ruabon
  • Stockwell Grove
  • Spring Lodge
  • Whitegate

How do I set up a Tenants Association in my area?

Contact our Policy Officer Communications for expert friendly advice. He will explain what’s involved in setting up and running a Tenants and Residents Association.

You can contact him by telephoning 01978 315449, by writing to Wrexham Housing Services, Ruthin Road, Wrexham, LL13 7TU or email housing@wrexham.gov.uk

Is there funding available for Tenant Groups?

Funding is available to get established and once a Tenants and Residents association is set up and formal recognition obtained from the Council further grant aid is available.

For more information contact the Policy Officer Communications on 01978 315449, by writing to Wrexham Housing Services, Ruthin Road, Wrexham, LL13 7TU or email housing@wrexham.gov.uk.