Public Transport in Wrexham
Please also see further information about Bus
Timetables & Transportation
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How can I find out information on local bus services
in Wrexham?
Call in to the Wrexham Bus Line office in the New Bus Station, King Street.
Opening hours:
Monday to Friday 0845 - 1300 & 1330 - 1700
Saturdays 0845 - 1300.
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How can I find out information on Coach services?
Telephone: National Express 08705 808080 or
Local agents: Key Travel, King Street, Wrexham 01978 351948
Additional information is available on the National Express website (link to external website)
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How can I find train times?
Telephone: National Rail Enquiries on 0845 48 49 50 (Welsh 0845 60 40
500)
Use the Railtrack
journey planner.
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How do I make a suggestion about the bus service?
Please contact the County Borough Council at Crown Buildings, Chester Street, Wrexham LL13 8BG tel 01978 297131 or email webmaster@wrexham.gov.uk
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How can I make a complaint about the bus service?
You need to contact the operator concerned.
If you are not satisfied with your complaint, write to the Bus Appeals Body,
PO Box 320, Portsmouth PO5 3SD. See the Complaints Procedure at http://www.bususers.org/complain.htm (link to external website).
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To whom should I speak about lost property?
You need to contact the operator concerned.
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Who is entitled to Free Travel?
Passes for Concessionary Free Bus Travel are available for residents of the Wrexham County Borough area who are either aged over sixty or with certain categories of disability. Further Details and an application form are available on this website.
Alternatively, contact Concessionary Travel on 01978 292037 e-mail webmaster@wrexham.gov.uk
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Upon Which Services will Free Travel be Valid?
All registered local bus services.
Free travel will not be available
on long distance coaches, rail or community transport services.
There are no specific limits to the use of the free travel concession
provided that :
(a) they are used on valid services,
(b) the pass holder complies with the conditions of use of the scheme,
(c) the journey starts or finishes in Wales.
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Are there any Time Limits when Free Travel is
not Valid?
No. The pass may be used at any time on any day of the week.
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What will I need to Travel for Free?
A bus pass issued by a local council. This will be credit card sized
and will carry your name and photograph. Please note that passes are not issued straight
away and are posted to you following processing.
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Is there a Charge for the Pass?
No. However, there is a £5 charge for replacing any lost, stolen or damaged cards.
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How do I Apply?
Application forms are available from most Council Offices or telephone 01978 297131 or by email webmaster@wrexham.gov.uk.
You can also download the necessary forms from this website. You will need to provide a recent passport size photograph, proof of residence and entitlement.
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What is the Wrexham Shuttle?
The Wrexham Shuttle is a transport service set up by Wrexham Council to provide transport for those persons living in the Borras, Acton, Rhosddu and Garden Village areas of Wrexham who wish to travel to the Wrexham Industrial Estate. You must be registered to use the service. More information and a journey booking facility are available by telephoning the call centre on 08708 50 51 55.
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Why did the Council introduce the Wrexham Shuttle?
Wrexham Council had aspired to introduce a demand responsive service to enable persons living in areas with no direct transport to the estate, which employs some 7,000 staff from far and wide, with an attractive and viable alternative to the private car. It is hoped that the introduction of the service will lead to reduced congestion, better recruitment and retention amongst employers and easier access to the estate, particularly for those without access to their own form of transport.
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How do I use the Wrexham Shuttle?
You can find out more information about the Shuttle by asking for a leaflet (available in many companies or from the Bus Station Office on King Street or by telephone with the Transport Co-ordination service on 01978 297130 / 1). You will need to complete a registration form and then contact the call centre on 08708 50 51 55 to book your journey or block of journeys.
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Who pays for the Wrexham Shuttle?
The Wrexham Shuttle is financed by Transport Grant from the Welsh Assembly Government with a smaller percentage of the running costs provided by Wrexham Council.
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Will the Shuttle be launched in other areas of the County Borough?
Wrexham Council are hopeful that we can roll out the benefits of this demand responsive service to a wider catchment in the future but it will be dependant on an increased level of funding.
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