We want to give you high quality leisure services that meet your needs.
We will use what you say to help improve leisure services.
We will pass them on to the people concerned.
We will do our best to resolve them to your satisfaction. We will learn from them and they will help us to do things better next time.
If you have a complaint, please follow the steps below:
Step 1: Report the problem to any member of staff who will be happy to help.
Step 2: Alternatively, complete the Have Your Say form.
Step 3: If you prefer, please contact:
Tel: 01978 297437
Ensure that the service reflects the needs of all people.
Ensure that the quality of our service and facilities are maintained at a consistently high standard.
Use appropriate qualified staff, who can provide an enjoyable and constructive activity.
Provide you with a high standard of courteous and helpful staff.
Set charges that offer value for money.
Provide you with up to date information on all of our services.
Respond to your communication within 5 working days.
Ask for your suggestions and opinions on a regular basis.