Consumer Advice & Rights

Useful Links

Wrexham Trading Standards Trustmark Approved Trader Scheme

Wrexham County Borough Council’s Trading Standards Team provides an Approved Trader Scheme for the area. The Scheme allows you to find a tradesman to carry out repair, maintenance or improvement work on your property who has been approved under the TrustMark standard. Consumer Advice

When you buy goods or services the law gives you consumer rights. These protect you from being treated unfairly by a trader. You may have received poor service or you may want to switch energy suppliers or cancel a contract. Use these pages to find out what your rights are and how to take action.

All About Savings

All About Savings is the UKs leading business energy comparison service.

Citizens Advice Bureau

The Citizens Advice Bureau Service offers free, confidential, impartial and independent advice.

Civil Legal Advice (CLA)

Get free and confidential legal advice in England and Wales if you're eligible for legal aid.

We have built this website so that victims of personal injury can find information about various types of claims as well as the claims process. Below you will find some of the more typical claims types that we encounter. This list is by no means exhaustive, but should give you a good start if you are looking for information on a specific type of claim.

Consumer Focus Wales

Consumer Focus is the new statutory organisation campaigning for a fair deal for consumers in England, Wales, Scotland, and, for postal services, Northern Ireland. We will be the voice of the consumer, and work to secure a fair deal on their behalf. We were created through the merger of three consumer organisations – energywatch, Postwatch and the National Consumer Council (including the Welsh and Scottish Consumer Councils). The new approach allows for more joined-up consumer advocacy, with a single organisation speaking with a powerful voice and able to more readily bring cross-sector expertise to issues of concern.

Credit Crunch

Are you affected by the Credit Crunch? Please don't ignore this, we have provided you with some useful links to both Council Services and external sites which may be able to help you with your situation.

Department for Environment, Food and Rural Affairs

Defra works for the essentials of life - food, air, land, water, people, animals and plants.

Dept for Business, Innovation and Skills (BIS)

Offers information on a range of services provided by the Department of Business, Enterprise and Regulatory Reform specifically to help small businesses.

Equality and Human Rights Commission

The Equality and Human Rights Commission champions equality and human rights for all, working to eliminate discrimination, reduce inequality, protect human rights and to build good relations, ensuring that everyone has a fair chance to participate in society.


Europa is the portal site of the European Union. It provides up-to-date coverage of European Union affairs and essential information on European integration.

Expert Answers (legal advice)

Expert Answers bridges the gap between those who are eligible for legal aid and those who can afford to pay high street prices for legal advice. Expert Answers has a panel of legal experts including barristers, lawyers, solicitors and legal executives who are committed to providing legal advice via the Expert Answers website. At any one time we aim to have a minimum of 5 experts available.

Food Standards Agency

The Food Standards Agency is an independent food safety watchdog set up by an Act of Parliament in 2000 to protect the public's health and consumer interests in relation to food.

Legal Services Commission (LSC)

We look after legal aid in England and Wales. We're also responsible for ensuring that people get the information, advice and legal help they need to deal with a wide range of everyday problems.

Tel: 020 7759 0000

Make A Will Online (

Make a will online: a fully legal will writing service. Peace of mind for you and your loved ones. A comprehensive information about making a last will and testament and offers professional advice.

Money & Debt - Useful external links

A list of useful websites regarding Money and debt issues.

Money Saving Expert

Martin Lewis’s free site saves you money. Beat the system on credit cards, shopping, special offers, mortgages, council tax, interest rate payments, freebies, loans, loopholes, best buys. Compare, read, discuss and be a Money Expert.

The National Assembly for Wales

Website of the National Assembly for Wales.

National Consumer Federation

The National Consumer Federation encourages and co-ordinates the work of voluntary, independent local Consumer Groups, Individual Consumers and those who have an interest in Consumer Affairs through other organisations.

Office of Fair Trading

The Office of Fair Trading's website is designed with two purposes: to protect consumers and explain their rights and to ensure that businesses compete and operate fairly.

Trading Standards Wrexham

The Service exists for the benefit of consumers and businesses within the Wrexham area. Our aim is to ensure a fair and safe trading environment and to advance Animal Health and Welfare. We perform this role through law enforcement, advice and education.

Trading Standards Central

Welcome to Trading Standards Central - a one stop shop for consumer protection information in the UK. The site is supported and maintained by TSI, the Trading Standards Institute. This site provides a wealth of information for consumers and businesses, schools, advice and information centres, community organisations, local councils, business support agencies and trade associations.


Consumer advice association from the registered charity Which?

Wills and Wills - Everything you need to know about making wills and making a will online

This is a blog to help make people aware of what can happen if one does not write a Will. The blog will cover all aspects of Will writing, what is included in a Will and how to make a Will. It may look bare at the moment, but each day a new post will be written providing more information than ever before about Will writing.

GOV.UK Links

Diversity and discrimination

If you think you have been treated unfairly or have been discriminated against because of your age, gender, race, religious beliefs or disability, there's a wide range of legislation, information and contacts to help you understand and enforce your rights .

Register to vote

Register online to vote using this service from the Electoral Commission.

Is there a website you would like to see listed here? Why not use our suggest-a-site form to tell us about it?

Wrexham County Borough Council is not responsible for the content of external websites

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