Website Improvement Process

As part of our on-going improvement process we constantly review the content, facilities and services provided through this website to ensure we are delivering a site that makes our services more convenient, easy to use, accessible and useful.

We do this in a number of ways:

Planned Website Maintenance - Tuesday 21st & Wednesday 22nd February 2012

Please note that on Tuesday 21st to Wednesday 22nd February 2012, there is some planned maintenance to the website payment system. This is in order to improve the speed of our service. Online payments may not be possible during this time. We apologise for any inconvenience this may cause, and normal service will resume as soon as the work is complete. During this time, you can call 01978 298989 for help.

Monthly Website usage statistics analysis

We review a wide range of website usage statistics including the number of visitors, pages viewed, most popular sections, commonly used search phrases and error pages to help us to improve the information, navigation and usability of the website.

The most commonly used search keywords are provided in a quick link menu on the search page, and the most commonly asked frequently asked questions are also provided to help with finding information quickly.

Website Feedback

We use all website feedback to help us to improve our content and facilities and respond where possible to user suggestions and comments.

Website Focus Group

We work with a website focus group to test new developments, discuss website usability and obtain general feedback about this website.

Your Feedback

If you would like to make a comment or provide feedback about wrexham.gov.uk please either take part in our online survey when invited, complete an online feedback form, a general enquiry form or email us at webmaster@wrexham.gov.uk.

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