Street Lighting and Illuminated Street Furniture

Wrexham County Borough Council’s Environment Department is responsible for over 12,000 street lights. We are also responsible for illuminated traffic signs.

Not all street lights belong to the County Council. Some are owned by Community or Town Councils within the County Borough.  We maintain lighting on behalf of a number of the Community Councils. 

Reporting Street Lights That Are Not Working

Lights which are not working and can be reported in the following ways:

When reporting a faulty street light, please will you provide the following information if you have it to hand:

  • Road Name
  • Lamp number (this is located on a label on the post)
  • Location in road (e.g. reference to a house number)
  • Nature of the fault with the light (e.g. lamp out, day burning)

Emergency Call Outs

The following faults will require emergency action:

  • Impact damage.
  • Damage to underground cable.
  • Damage to overhead cables.
  • Exposed metal work reported as live.
  • Doors missing.
  • Lantern or bowl hanging.
  • Column or pole swaying in wind.

Response Times

The following response times apply:

  • Emergency call out - attend site in 2 hours
  • Faults found on night time inspections or reported by the public - 5 working days

Street light faults are often a result of failure of the mains supply. Most street lights take their electricity from the mains supply. The Council will report these faults to the electricity company. Response times to mains supply faults are governed by a national agreement between the Office of Gas and Electricity Markets (OFGEM) and the electricity distribution companies. The performance targets for electricity company responses are as follows:

Service Performance Level
Emergency fault repair response Attend site in 2 hours
High priority fault repair - traffic light controlled 2 calendar days
High priority fault repair - non traffic light controlled Within 10 working days
Multiple unit fault repair Within 20 working days
Single unit fault repair Within 25 working days

A high priority fault repair is a fault which is considered to be urgent, for example at the site of an accident blackspot, major road junction or an area of public order concerns. This category is to be used sparingly by Councils when reporting supply faults.

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