16 July 2020

Information Collected

  • Name
  • Status – for example Mr, Mrs, etc
  • Address 
  • Date of Birth 
  • Whether the subject is a member of the public/Councillor/Doctor etc
  • Preferred language 
  • Referral/Assessment Information 
  • Relevant Case Information 
  • Mental Capacity Information 
  • Contact details such as Email address, telephone numbers – mobile & landline
  • Other Agencies Involved 

Agencies we might share the information with

  • Public Services Ombudsman for Wales
  • Care Inspectorate Wales
  • Welsh Government
  • Childrens Commissioner for Wales
  • Welsh Language Commissioner
  • Other Council Services (subject to the complaint)

Purpose for processing

  • To enable the complaint to be investigated in accordance with the corporate policy and statutory regulations.