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Public Services Ombudsman for Wales Complaint Investigations

Under the Public Services Ombudsman (Wales) Act 2005, the Ombudsman can issue one of two types of reports following an investigation into a complaint by a member of the public that they have suffered hardship or injustice through maladministration or service failure on the part of a public body.

The first type of report (known as a Section 16 report) is issued when the Ombudsman believes that the investigation report contains matters of public interest. The body concerned is obliged to give publicity to such a report at its own expense.

The second type of report that the Ombudsman can issue is known as a Section 21 report. He can do so if the public body concerned has agreed to implement any recommendations he has made and if he is satisfied that there is no public interest involved. Summaries of all Section 21 reports can be found in the quarterly editions of The Ombudsman's Casebook, also available on their website.

On the page linked below, there is the summary and full report of the public interest reports issued over the past two years (they can be viewed in two ways, either by subject area or by public authority). There is also a list of the other investigation reports issued over this time scale.

The latest ‘public’ report against Wrexham Council was regarding the Education Department as was published in January 2016. Hard copies of the report are available from Contact Wrexham, 16 Lord Street, Wrexham, LL11 1LH.