Any concerns you have about your child’s education can normally be settled by speaking to the Headteacher, class teacher or other member of staff.
Making a formal complaint
If you have a complaint about a school, you must make your complaint directly to the school. Contact details for all our schools are available here:
We recommend that you ask the school for a copy of their Complaints Policy so that you can understand exactly how they will handle your complaint.
The governing bodies of all maintained schools in Wales, including nursery schools, must establish procedures for dealing with complaints from parents, pupils, members of staff, governors, members of the community and others.
The schools complaints procedure should include more specific details about each of these stages.
Other Learning complaints
There are other statutory processes for complaints and appeals relating to the curriculum, religious worship, admissions, Special Educational Needs (SEN), exclusions, staff grievance, staff disciplinary and teacher capability. Guidance on these topics is available from www.learning.wales.gov.uk. School complaints procedures do not replace these procedures.