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Wrexham County Borough Council – Customer Care Standards

We aim to provide the highest standards of customer care.

We will make it easy for you to contact us and we will provide a friendly and professional service at all times. We aim to ensure that the first person you speak to resolves your query. If they cannot help you we will find the right person who can help. We will set standards and will tell you how we are performing against those standards.

When you contact us you can expect us to:

When you contact one of our services by telephone we will aim to meet the following standards. We will:

When you contact one of our services by email we will aim to meet the following standards. We will:

When you visit one of our Offices we will aim to meet the following standards: