Wrexham Council homepage


Wrexham County Borough Council – Customer Care Standards

Traditionally our standards have been about speed, either to answer the telephone or to see you when you drop in for advice. Our new standards recognise that this is still important but that the quality of the service you receive and the way in which we deliver that service is equally important.

We also recognise that expectations are changing and that more of you are choosing to contact us via digital channels.

Our new standards are outlined in 5 values…


Our intention is to make it easy for you to contact us and to provide a friendly and professional service at all times


We aim to ensure that the first person you speak to resolves your query. If they cannot help you we will find the right person who can help.


You can expect our staff to have a professional, helpful & courteous attitude whilst observing and demonstrating the Council’s core values.


We will offer a service which reflects the Council’s core values, ensuring that the focus remains on you, the customer.


We aim to get it ‘right first time’ to promote a high regard and trust in the Council. We will keep you informed on the progress of your enquiry.