Latest key messages

Service changes and updates

Below is a summary of changes to our services, and key information that you might find useful. We’re also publishing public briefing notes on our news blog to help keep you updated.

All of our face-to-face reception areas are closed. If you do need to contact us please, do this online wherever possible by emailing (you can also find council contact information here). Contacting us online will help ease pressure on our Contact Centre staff so they can handle enquiries for critical services.

The Welsh Government has launched a 'Test, Trace and Protect' programme.

Bins and recycling


  • Tissues should be binned – not placed in recycling bags or boxes.
  • If you’re self-isolating and feeling unwell please double-bag your personal waste such as tissues and put aside for 72 hours before putting out for collection.
  • Wash hands and disinfect handles on your bins and other waste containers before and after you touch them.
  • Minimise waste where possible.
  • Please don’t light bonfires to burn rubbish.
  • Take extra care when parking your vehicles on your collection day so bin lorries can get through.

Schools and childcare

Finance and Benefits

Council housing

  • Housing estate offices are closed.
  • Only emergency calls should be made to housing repair team.
  • Gas servicing of council housing is continuing.

Parks and public spaces


  • Dogs should be kept on leads.
  • Public footpaths open, but social distancing must be observed.


Guidance, advice and help from other organisations