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Support for Working Parents

Wrexham Family Information Service can offer information and advice to working parents and carers on a number of issues such as flexible working, childcare and tax credits. 

Flexible Working & Work-Life Balance

Work-Life Balance policies and best practices are not just about families and childcare. Nor is it about working less. It’s about striking the right balance between what you can achieve at work and at home and being fresh enough to give your best to all areas of your life.
There are many different types of flexible working and can include part-time working, term-time working, job sharing, flexi-time, compressed hours, annual hours, working from home on a regular basis, mobile working, career breaks or commissioned outcomes.

Right to request flexible working

Every employee who has 26 weeks continuous employment service with the same employer has the legal right to request flexible working. Employers must deal with requests in a reasonable manner. An employer can refuse an application if they have a good business reason for doing so.

Right to train

As with flexible working, employees who have worked for 26 continuous weeks with an employer are able to request time to train. The employee needs to be able to demonstrate that the training / qualification will help them develop skills relevant to their work, workplace or business. The request can be refused if it will place undue burden on the employer to fulfil the request.


Wrexham Family Information Service can provide you with information about childcare providers in your area, the Childcare Offer for Wales as well as funding for childcare costs.

When things go wrong at work

If you would like to know more about Work-Life Balance and how you can make it work for you, then email fis@wrexham.gov.uk or call into Wrexham Family Information Service for further information. Information is available about flexible-working arrangements, work breaks, legislation affecting work-life balance, childcare and help with childcare costs.