Using this website

This website is run by Wrexham County Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet (external link) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • most older PDF documents aren’t fully accessible to screen reader software
  • live video streams don’t have captions
     

What to do if you can’t access parts of this website

  • If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email webcontent@wrexham.gov.uk 

We’ll consider your request and get back to you in 5 days.
 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact the Digital Services team, webmaster@wrexham.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (external link).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

Wrexham County Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (external link) AA standard, due to the non-compliances listed below.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 (external link) if they’re not essential to providing our services. For example, we don’t plan to fix committee minutes, agendas and report documents.

Any new PDFs or Word documents we publish will meet accessibility standards.

Issues with images, video and audio

Live video streams don’t have captions.

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations (external link).

How we tested this website

This website was last tested on 11 March 2020. The test was carried out by Siteimprove.com.

We tested all pages of the website using the online service.

We tested:

  • our main website platform, available at wrexham.gov.uk.
  • MyAccount (myaccount.wrexham.gov.uk) - service based on a different technical platform but ‘skinned’ to look like our website.
     

What we’re doing to improve accessibility

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact the Digital Services team, webmaster@wrexham.gov.uk.

This statement was prepared on 24 March 2020. It was last updated on 24 March 2020.