We are still working on this website, and have not finished updating this information. You can still access it on our old website using the links on this page.

Wrexham County Borough Council is committed to dealing effectively with any concerns or complaints you may have about our services.

There are different procedures depending on the nature of your complaint. It may be that the issues are outside the jurisdiction of the complaints procedures. In such circumstances, the Complaints Team will aim to provide you with advice, information or to signpost you to the correct service to address the matter.

Details of the various complaints procedures can be found below.