An air source heat pump replaces your traditional gas boiler central heating or electricity storage heater. The aim is to have a consistent and low carbon heat throughout the home, all year around.
The pumps have a long lifespan and a low maintenance overall. With annual maintenance, a heat pump can run for up to 15 years or more.
What will I need to do once I have a heat pump installed?
You will have a thermostat in your home – this may change to a different type, but it will work in a similar way.
All you will need to do is set it at a desired temperature, then leave the system to maintain a steady temperature throughout the home.
You may have to adjust the temperature to begin with, to find your preferred temperature as each home will distribute heat differently.
The aim is to release a gentle and consistent heat across your home, rather than a burst of heat when it gets cold.
We recommend that you leave the heat pump and hot water on permanently, because when the temperature is reached it will automatically cut off.
Turning on and off will make the heat pump work harder, which will use more energy.
Let your energy provider know that you have air source heating, as some suppliers provide a heat pump tariff.
Using your thermostat
The thermostats in most of our properties use the ‘Neomitis System’.
On this system, the display on the digital screen shows:
- the current temperature of the room at the top of the screen
- the target temperature in the bottom right hand corner of the screen
On the side of the thermostat is a slider, we recommend that you keep this in the middle to allow you to adjust your own temperature when needed, rather than ‘Auto’.
Setting the target temperature
To turn the target temperature up, turn the circular dial clockwise. Anticlockwise will turn the temperature down.
The time the current temperature takes to reach the target temperature can vary (depending on how many doors are open or seasonal weather, for example). This will become clearer the more you use it.
Some energy companies suggest that 21°C is a steady temperature for your home, but this can depend entirely on your own preferences.
Remember - Your radiators will not feel as hot compared to a traditional gas boiler heating system. This is normal as the key feature of the heat pump system is that the air temperature remains constant.
Find out more
You can email housingrepairs@wrexham.gov.uk to request an extended guide (including an explanation of how the heat pumps work). You can also contact your local housing estate office if you have any questions.
Repairs
If you notice any faults you can let us know by reporting a repair.