How are we doing?
As your landlord it is important that we know how you feel about your home, your neighbourhood and the service we provide to you. Every two years we carry out a survey to find out some key information from you, which we use to help shape our services.
We carried out our last survey in 2023. We received 889 responses which is approximately 8% of our tenants. Here is a summary of the core questions we asked in 2023 and the percentage of those who responded who were satisfied.
Tenant satisfaction responses
| Core question | % of respondents |
|---|---|
| How satisfied or dissatisfied are you with the service provided by Wrexham Council Housing Department? | 75% |
| How satisfied or dissatisfied are you with the overall quality of your home? | 72% |
| How satisfied or dissatisfied are you with the way Wrexham Council deals with repairs and maintenance? | 63% |
| How satisfied or dissatisfied are you with your neighbourhood as a place to live? | 83% |
| How satisfied or dissatisfied are you that your rent provides value for money? | 72% |
| How satisfied or dissatisfied are you that your service charges provide value for money? | 59% |
| How satisfied or dissatisfied are you that Wrexham Council Housing Department listens to your views and acts upon them? | 59% |
| How satisfied or dissatisfied are you that Wrexham Council provides a home that is safe and secure? | 75% |
| How satisfied or dissatisfied are you with the way Wrexham Council deals with anti social behaviour? | 61% |
| How satisfied or dissatisfied are you with opportunities given to you to participate in Wrexham Council’s decision making processes? | 45% |
| How satisfied or dissatisfied are you that Wrexham Council gives you a say in how services are managed? | 41% |
| To what extent do you agree with the following statement - "I trust my social landlord" | 61% |