We’re committed to working with our tenants and we’re looking for your thoughts on housing issues before policies and procedures are introduced.

What is tenant participation and why should I get involved?

Tenant participation means our tenants can give their views, in a number of different ways, on how they think we can provide better housing services.

By sharing your views you could help to directly bring the changes you think are needed in your community.

Our ultimate goal is to have more tenants, leaseholders and stakeholders playing an active part in our decision-making process.

How can I get involved?

We understand that typical methods of tenant participation (such as committee membership) can require a large amount of time and energy. This suits some people, but if you find you’re too busy or only want to share views on specific topics occasionally, then there are still ways to get involved.

You could join a tenants or residents association in your area, be part of a review/focus group or join a group meeting.

It could also just mean letting us know your views on a particular topic by returning a questionnaire or survey. We ask for feedback on everything from big policy changes to feedback on our day-to-day service. You can also follow us and share your opinions on our Facebook page.

Visit our Facebook page - WCBC housing (external link)

We want to provide a range of different ways to allow tenants to be involved at a level they’re comfortable with.

Let us know if you think that there’s more ways we can get tenant feedback, or if there are other reasons why you can’t participate. You can do this by contacting our Tenant Participation Project Officer, or by speaking to a member of your local estate office.

You could get involved by joining in with the following groups...

Wrexham tenant and member partnership

The Wrexham tenant and member partnership meets to look at how well services are performing (particularly looking at the way housing services are delivered).The group is made up of 12 tenants and 10 councillors who meet fairly regularly.

The vision of the partnership is to identify and resolve issues which affect tenants. The aims of the group are to:

  • Scrutinise and monitor performance of our housing service
  • Influence change
  • Deliver the best service to our tenants

Minutes of meetings

You can request the minutes of previous meetings by contacting our Tenant Participation Project Officer.

Tenant and resident groups

These are groups of tenants, leaseholders and residents who work within a defined area. This area can cover a local estate, or even a single block or street. They’re open to everybody who lives within its boundaries.

Tenants and resident associations can apply for grant funding from us (if certain criteria is met). You can contact our Tenant Participation Project Officer for more information.

There are currently active associations in the following areas:

  • Afon
  • Barracksfield
  • Bryn Offa
  • Bryn y Brain (Rhos)
  • Brymbo
  • Cefn and District
  • Kingsley Circle
  • Nelson Street / Napier Square
  • Pant (Rhos)
  • Pentre Maelor
  • Pen-y-Cae
  • Pentre Gwyn / Tanycoed
  • Rhosnesni
  • Ruabon
  • Springlodge
  • Whitegate

If there isn't a group near you, why not start one?

If you’d like to set up a tenant and resident association, but don’t know where to start, you can contact our Tenant Participation Project Officer and they’ll be able to provide advice and support.

By registering your group you can make sure it has a formal role in the tenant participation process.

Wrexham tenants' forum

This forum meets three times a year, and is open for any of our tenants or leaseholders to attend. The group looks at housing services and provides feedback that influences what we focus our efforts on.

The forum is a key feedback group, which has developed to work with us in reviewing our housing services.

Review groups

Several tenant groups meet with officers to review the different services we provide, such as how we deal with anti-social behaviour, empty properties repairs and routine repairs.

Working with our tenants in these review groups has brought about changes such as:

  • a repairs appointment system
  • repairs receipts and customer satisfaction surveys
  • a revised repairs standard when re-letting properties called the ‘lettable standard’
  • a revised allocations procedure for the letting of properties to applicants
  • the introduction of PayPoint and post office payments

Transport can be provided to and from the meetings.

If you’d like further details about review groups you can contact our Tenant Participation Project Officer.

Tenants’ newsletter editorial group

This is a group of tenants who help make sure the quarterly Hotline newsletter is easy to read, and provide views on what people might like to read about. They also meet monthly to review other customer literature produced by the housing department. Some tenants choose to become local reporters and write articles on local issues for the Hotline newsletter.

If you’d like further details about the newsletter editorial group you can contact our Tenant Participation Project Officer.

Sheltered tenants association

This is a group of tenants from sheltered accommodation who meet every two months to discuss issues specific to sheltered tenancies.

Transport can be provided to and from the meetings.

If you’d like further details about the sheltered tenants association you can contact our Tenant Participation Project Officer.

If you would like to be sent a copy of the Tenant and Leaseholder Participation Strategy you can request this from our Tenant Participation Project Officer.

Contact our Tenant Participation Project Officer

Email: getinvolvedinhousing@wrexham.gov.uk