How are we doing?

As your landlord it is important that we know how you feel about your home, your neighbourhood and the service we provide to you.  Every two years we carry out a survey to find out some key information from you, which we use to help shape our services. 

We carried out our last survey in late 2019.  We received 1096 responses which is approximately 16% of our tenants. Here is a summary of the core questions we asked in 2019 and the percentage of those who responded who were satisfied.

Tenant satisfaction responses

Core question % of respondents
Taking everything into account, how satisfied or dissatisfied are you with the service provided by Wrexham Council Housing Services? 77%
How satisfied or dissatisfied are you with the overall quality of your home? 77%
How satisfied or dissatisfied are you with your neighbourhood as a place to live? 79%
How satisfied or dissatisfied are you that your rent provides value for money? 70%
How satisfied or dissatisfied are you that your service charges provide value for money? 65%
How satisfied or dissatisfied are you that Wrexham Council Housing Services listens to your views and acts upon them? 59%