You have the right to request a review of our decision, if we have decided that you:

  • Are not homeless
  • Are not eligible for assistance
  • Are not in priority need
  • Are intentionally homeless
  • Have no local connection

You may also appeal if we have decided that your case is being referred to another local authority, or if you disagree with suitability of an offer of accommodation.

How to request a review

A request for a review of any decision must be made within 21 days from the date that you receive the decision. You can request a review either by emailing, by calling 01978 292947, or in writing to ‘Housing Services, Ruthin Road, Wrexham, LL13 7TU’.

You will be asked to clearly state your reasons for requesting the review in writing and will be advised of the appeals procedure. If you think you may need help with this process you can contact either Shelter, Citizen’s Advice Bureau, or a solicitor of your own choice.

When we review a decision we will take into account any information submitted by you or on your behalf.

If you fail to submit any further detailed information, the decision will be reviewed based on the all relevant information already provided.

We must normally reach a decision within eight weeks of the date of your request.