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How We Use Your Information

Online Privacy Policy and Cookies

We are committed to protecting your privacy when you use council services. This statement explains how we use information about you and the ways in which we protect your privacy.

In order to provide you with the full range of our services we sometimes need to collect information about you.

We treat any personal information (data from which you can be identified) that you provide us, or that we obtain from you, in accordance with the provisions of current data protection legislation. We have a legal duty to protect any information we collect from you and to inform you regarding what your information will be used for. We have adopted information security policies to safeguard your information and prevent unauthorised access to it.

Our websites contain links to other websites, including those of government departments, public authorities and of other organisations (both private and voluntary). Third party websites should have their own privacy statement and guidance on use of “cookies”. You should always be aware when you are moving to another site and read the privacy statement of those sites that collect personal information.

Information we may collect about you

When you access or sign-up to any of our online content or services - such as subscribing to a mailing list or newsletter, or submitting a form, or creating an account using the online registration system - we may collect personal information about you to enable us to provide you with the service you have requested. This may include, but is not limited to, the following: your name, postal address, telephone or mobile number, email address, date of birth, depending on the service you are requesting.

When you contact us using a third party system or social media we may collect the user name and additional profile information associated with the account used to contact Wrexham County Borough Council.

We also use cookies and collect IP addresses from visitors to our websites.

Wrexham Domain Abuse

Wrexham Council is the registrar for a number of domains. Wrexham Controlled domains:

Please use the following details to contact us for any domain name related queries you may have, you should expect to receive a response within a day and no more than 5 days. webmaster@wrexham.gov.uk

Use of information about you

We use information for the following general purposes:

Fair processing notice

We do not rent, sell, or share personal information with third-party individuals or companies, except to provide products or services you have requested, when your permission has been given, or as required to by law.

Any personal information will only be disclosed for notified purposes to:

We are required by law to protect the public funds we administer. We may share information provided to us with other bodies that are responsible for auditing or administering public funds, in order to prevent and detect fraud

Offensive or inappropriate content

If you post or send offensive, inappropriate or objectionable content to us or otherwise engage in any disruptive behaviour on any of our services, including on social media channels, we may use your personal information to stop such behaviour.

Where we reasonably believe that you are or may be in breach of any national or international law, we may use your personal information to inform relevant third parties such as social media channel providers or law enforcement agencies about the content and your behaviour.

How long we keep personal information

We will hold your personal information on our systems for as long as it is needed for the service you have requested, and remove it when that purpose has been met. In the case of an online information service, your personal information is stored until you no longer wish to continue to receive the service.

If you have registered for an account on our websites, you have the option of deleting your account at any time. This will permanently delete your information and you will not be able to recover data. Please note that some information may remain in our logs for a period of time after you delete your account.

Changes to this privacy policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to us.

If you do not agree to these changes, please do not continue to submit personal information to us.

Finding out what personal information we hold and contacting us about website privacy matters

You have the right to request a copy of the personal information Wrexham Council holds about you and to have any inaccuracies corrected. We charge a fee of £10 to process these requests and require you to confirm your identity. Wrexham County Borough Council has a form which you may wish to complete in order to request your personal data.

Alternatively, you can write to us.
Corporate and Customer Services (FOI)
The Guildhall
LL11 1AY
E-mail: foi@wrexham.gov.uk

You can also use the above contact details to raise any questions or concerns about this privacy policy or our use of personal data.

Use of cookies

A cookie is a small message given to your web browser by websites you visit. The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies to provide us with anonymous aggregate information on how people use our web site and to help us to know what they find interesting and useful on our web site. Cookies are also used to enable users of our website to customise and change the layout of our website - but those cookies are only stored on individuals PCs. We do not store personal information such as email addresses or other details in a cookie.

How Cookies Work

If you would like further information on Cookies please visit the BBC Webwise reference (external link). How government websites use cookies (external link)

The cookies we use

The tables below explains what cookies are set on our website and why.

Cookies to make functions on the Wrexham Council site work

These cookies control how the website works, perhaps by remembering your choices and preferences or checking what your browser is able to do.

Cookie Name Expires Purpose & More information
ColdFusion CFID 30 years These cookies are used on ColdFusion based web applications, e.g. Pest Control Services. The cookies are required to use this service.
CFTOKEN 30 years
Mapping Website ASPSESSIONID (XXXXXXX)   This cookie is essential for the online application Mapping application and associated tools e.g. Find your nearest. It is required to sure this area. This cookie is deleted when you close your browser.

Visit the Microsoft website (external link)
Online Benefit Calculator ASPSESSIONID (XXXXXXXX)   This cookie is essential for the online application for Online Benefts and it is required. It is set only for those people using the form. This cookie is deleted when you close your browser.
School Admissions Culture   This cookie allows the user to change the language of the online school admissions service
FontSize   This cookie allows the user to change the font size of the online school admissions service
Cookies banner __cfduid 1 year This cookie is used to hide the cookie banner at the top of the website, when a user has pressed the 'dismiss' button.
  cookie-agreed 4 months This cookie is used to hide the cookie banner at the bottom of the website.

Online payments are taken on behalf of Wrexham County Borough Council via the AuthorityIcon WebPay system www.civicaepay.co.uk (external link) provided by Civica UK Ltd (external link). Cookies must be enabled in order to be able make a payment to Wrexham Council online, alternative payment methods are available.

Strictly Necessary Cookies for the provisioning of My Account service

Cookie Name Expires Purpose & More information
Firmstep APP_LANG 1 day This cookie defines the language of the information shown on the page.
Firmstep AWSELB end of session These cookies are essential for our online forms: AWSELB - "Amazon Web Services Elastic Load Balancer" - Used to direct your request to the appropriate server.
Firmstep PHPSESSID end of session This cookie is necessary for site functionality. It stores a unique identifier for each visit to retain session state across multiple pages. It is held temporarily in memory and is deleted when the web browser is closed. This cookie contains no personally identifiable information.
Firmstep SESSfsauthsession end of session This cookie is necessary for site functionality. It stores a unique identifier given to you for the duration of your site visit. It is used to ensure that you and only you are shown information relevant to you. It contains no personally identifiable information, but is temporarily linked to your Forms account when you log in (if you use one).

Cookies for measuring the use of analytics.

This list is being frequently updated as Wrexham Council gathers more information from companies and government departments it works with. By understanding how people use the website, Wrexham Council can improve the information provided. This also ensures that the service is available when you want it and fast.

Cookie Name Expires Purpose & More information
Google Analytics _utma 2 years These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Cookies set by Google Analytics (external link)
An overview of privacy at Google
_utmb 30 minutes
_utmc when user exits browser
_utmz 6 months
__utmmobile 2 years
SiteImprove nmstat 2 years, 8 months after last visit This cookie helps to record the visitor's use of the website. This information is then used to improve the user experience on the website. It is used to collect statistics about site usage such as when the visitor last visited the site. This SiteAnalyze cookie contains a randomly generated ID used to recognise the browser when a visitor reads a page. The cookie contains no personal information and is used only for web analytics.

Cookies set by Site Improve (external links)
ASP.NET _SessionId

  This cookie is used purely to track the sequence of pages a visitor looks at during a visit to the site. This information can be used to reduce user journeys, and enable visitors to find relevant information quicker.
.ASPXAUTH   This cookie is used purely to allow Wrexham Council to display information on our website regarding Website Usage.
Agilisys Engage (Web chat)     Encoded non-personally identifiable actions profile. Record of types of interactions carried out by user, e.g. showed interest in waste pages
PHPSESSID when user exits browser Pseudo-random token, used for server session management
_lgn_cscv2 1 year Is the cookie that is used to save your decision to allow or not allow Cookies.
LGNref 1 year This Cookie is ONLY created if the previous cookie "_lgn_cscv2" exists, which means that you gave permission to allow cookies. Encoded non-personally identifiable actions profile. This cookie stores details of your journey through the website, how many times you have used webchat, etc.

Third party advertising cookies on Wrexham.gov.uk

Cookie Name Expires Purpose & More information
Google Adsense .doubleclick .net _drt_ 2 years Google uses the DoubleClick cookie on AdSense sites, partner sites and certain Google services to serve more relevant ads across the web and limit the number of times a given ad is shown to you. When you visit a website, view an ad, or click an ad supported by Google's advertising services, it may set a cookie on your browser. This advertising cookie will appear in your browser as coming from the domain "doubleclick.net.

Google Advertising Privacy Policy
http://ads. pubmatic .com COKENBLD 2 years We and our third-party suppliers collect Non-Personal Information about a visitor’s interactions with websites on our network and with the advertising we place on the network. For example, we use cookies (please see Cookies below for more details) to identify a visitor’s interests by gathering web viewing data. We also aggregate Non-Personal web viewing and computer data and combine this with information provided by other entities.

Council Advertising Network Privacy Policy


The Council Advertising Network is responsible for delivering advertising on the Wrexham Council website. Please take a moment to read their privacy policy which includes cookie information and details on how to opt out: https://can-digital.net/can-privacy-policy/

Third parties, including Facebook, may use cookies, web beacons and other storage technologies to collect or receive information from your websites and elsewhere on the Internet and use that information to provide measurement services and target ads.

How you can control advertising cookies (Opting Out)

If for any reason you do not want us to collect your non personal data, you can opt out at www.youronlinechoices.com. If you choose to opt out, you will still see advertising on the internet. However, it does mean that the advertising you see on websites may not be tailored to your likely interests or preferences on the web browser you are currently using.

If you are visiting this site from North America and want to opt out, we suggest you visit the Digital Advertising Alliance and follow the opt out instructions found at http://optout.aboutads.info.

You can use also Google Ads Settings https://adssettings.google.com/ to manage the Google ads you see and opt out of Ads Personalization. Even if you opt out of Ads Personalization, you may still see ads based on factors such as your general location derived from your IP address, your browser type, and your search terms.

To delete cookies or reject cookies

Most web browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your web browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.

Most web browsers allow some control of most cookies through the browser settings. If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, add our domain to the list of websites you do not want accept cookies from.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org (external link), or GOV.UK (external link).

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout (external link).

If you set your browser to refuse cookies, please be aware that there may be some functionality on various websites that will not work.


Wrexham County Borough Council may revise these Terms at any time by updating this posting. You are advised to visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages on the Wrexham County Borough Council website.