Online Payments: Frequently Asked Questions


Is it safe to pay over the internet?

Yes, it's safe to pay over the internet. The information you send us is encrypted. This means that nobody can read it as it travels across the internet.

We will receive your credit details using a secure server. This means the transaction is encrypted between your machine and the authority's server. Furthermore, we will not store your credit/debit card details after we have processed your payment.

Traditional website addresses begin "http" - the address for a secure site will always begin with "https".

Once your credit/debit card details have been submitted to us and your credit/debit card company has approved the payment, the payment will be processed.

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What happens once I've given you my credit/debit card details?

Once you've sent us your credit or debit card details, and the payment has been approved, your account will be debited within two working days.

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What services can I pay for?

You can pay your council tax, business rates, sundry debts, housing rents, and Dee Valley Water bills online, with the plan to incorporate other council payments in the future.

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How do I get in touch with you about paying online?

Please email us at counciltax@wrexham.gov.uk or call us on 01978 292000 if you have a query or experience any problems. Please note that we can only respond during office hours. Our offices are open to visitors between 8.45am and 5.15pm Monday to Thursday and 8.45 to 4.45 on a Friday or you can contact us by telephone between 8.30am and 5.30pm Monday to Friday.

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How much Council Tax/Business Rates do I owe?

In the course of time it is intended to enable you to view the amount outstanding on your account. In the meantime you should refer to your most recent bill or notice for the amount that is due. The amount you pay by debit or credit card is entirely your decision, but unless you pay the amount due, your account will not be up to date.

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Which cards do you accept?

You can pay by using Visa, Mastercard, Visa Delta, Switch, Solo or Electron. We do not accept American Express and Diners Club.

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What if my card is refused?

Cards are not refused by Wrexham County Borough Council, but payment may be refused by your bank or building society. If this occurs we advise you to contact your bank or building society directly.

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How much do I owe on Debtors invoices?

In the course of time it is intended to enable you to view your outstanding invoices. In the meantime you should contact the Debtors Section and ask for an account balance. To contact the Debtors Section, please email debtors@wrexham.gov.uk or telephone 01978 292078 between the hours of 8.45am – 5.15pm Monday to Thursday and 8.45am – 4.45pm on Friday.

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