Online Privacy Policy and Cookies

Your right to privacy is very important to us and we recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner.

We believe this information should only be used to help us provide you with better service. That's why we have put a policy in place to protect your personal information.

We will not provide any of your personal information obtained via the web to other companies or individuals unless required to by law.

Whenever you provide sensitive information (for example, a credit card number to make a payment), we will ensure all reasonable steps to protect it, such as encrypting your card number. We will also take security measures to protect your personal information in storage. Credit card numbers are used only for payment processing and are not retained for marketing purposes.

Our websites may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.

Information collected by Wrexham County Borough Council will be stored and processed in databases owned solely by Wrexham County Borough Council.

Use of cookies

A cookie is a small message given to your web browser by websites you visit. The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies to provide us with anonymous aggregate information on how people use our web site and to help us to know what they find interesting and useful on our web site. Cookies are also used to enable users of our website to customise and change the layout of our website - but those cookies are only stored on individuals PCs. We do not store personal information such as email addresses or other details in a cookie.

How Cookies Work

If you would like further information on Cookies please visit the BBC Webwise reference (external link). How government websites use cookies (external link)

The cookies we use

The tables below explains what cookies are set on our website and why.

Cookies to make functions on the Wrexham Council site work

These cookies control how the website works, perhaps by remembering your choices and preferences or checking what your browser is able to do.

Cookie Name Expires Purpose More information
ColdFusion CFID 30 years These cookies are used on ColdFusion based web applications, e.g. Pest Control Services. The cookies are required to use this service.  
CFTOKEN 30 years
Mapping Website ASPSESSIONID(XXXXXXX)   This cookie is essential for the online application Mapping application and associated tools e.g. Find your nearest. It is required to sure this area. This cookie is deleted when you close your browser. Visit the Microsoft website (external link)
Online Benefit Calculator ASPSESSIONID(XXXXXXXX)   This cookie is essential for the online application for Online Benefts and it is required. It is set only for those people using the form. This cookie is deleted when you close your browser.

Online payments are taken on behalf of Wrexham County Borough Council via the AuthorityIcon WebPay system www.civicaepay.co.uk (external link) provided by Civica UK Ltd (external link). Cookies must be enabled in order to be able make a payment to Wrexham Council online, alternative payment methods are available.

Bookmark and Share/AddThis

We use the Add This functionality to allow our users to share content from our site with others through popular social networking sites.

Cookie Name Expires Purpose More information
AddThis Cookies bt 2 years These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Bookmark and Share/AddThis functionality will not be available on our website if you decline to accept cookies. More information on the cookies set by AddThis and how to opt out are on the AddThis website (external link).
di 2 years
dt 30 days
loc 90 days
psc 2 years
uid 2 days
uit 1 day
uvc 2 years

Cookies for measuring the use of analytics.

This list is being frequently updated as Wrexham Council gathers more information from companies and government departments it works with. By understanding how people use the website, Wrexham Council can improve the information provided. This also ensures that the service is available when you want it and fast.

Cookie Name Expires Purpose More information
Google Analytics _utma 2 years These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Cookies set by Google Analytics (external link)
 
An overview of privacy at Google
_utmb 30 minutes
_utmc when user exits browser
_utmz 6 months
__utmmobile 2 years
SiteImprove nmstat 2 years, 8 months after last visit This cookie helps to record the visitor's use of the website. This information is then used to improve the user experience on the website. It is used to collect statistics about site usage such as when the visitor last visited the site. This SiteAnalyze cookie contains a randomly generated ID used to recognise the browser when a visitor reads a page. The cookie contains no personal information and is used only for web analytics. Cookies set by Site Improve (external links)
ASP.NET_SessionId   This cookie is used purely to track the sequence of pages a visitor looks at during a visit to the site. This information can be used to reduce user journeys, and enable visitors to find relevant information quicker.
.ASPXAUTH   This cookie is used purely to allow Wrexham Council to display information on our website regarding Website Usage and Website Availability.
SOCITM Website take-up socitm_test_cookies (X) 1 year

The Website take-up service provides information to participating subscribers about the total number of unique visitors to their sites, as well as other information about the reasons visitors are going to the site, how they got there, what the experience was like and whether they are likely to visit again. The information is collected through a short exit survey added to participating subscribers' websites and launched as every fifth visitor leaves the site. The survey takes just a few minutes to complete.

We use cookies (*) to flag whether a user has opted not to complete the survey or has already completed it. In either case the user will not be requested to participate in the survey again until the question set is changed – normally once per year. However, if cookies are disabled or cleared, invitations will continue to be made from time to time.

 Cookies set by SOCITM
Socitm_include_me(X) 1 year
Socitm_exclude_me(X) 1 year

Third party advertising cookies on Wrexham.gov.uk

Cookie Name Expires Purpose More information
Google Adsense .doubleclick.net _drt_ 2 years

Google uses the DoubleClick cookie on AdSense sites, partner sites and certain Google services to serve more relevant ads across the web and limit the number of times a given ad is shown to you. When you visit a website, view an ad, or click an ad supported by Google's advertising services, it may set a cookie on your browser. This advertising cookie will appear in your browser as coming from the domain "doubleclick.net.

Adverts appear on the following pages:

 Google Advertising Privacy Policy
id

To delete cookies or reject cookies

Most web browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your web browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.

Most web browsers allow some control of most cookies through the browser settings. If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, add our domain to the list of websites you do not want accept cookies from.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org (external link), or GOV.UK (external link).

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout (external link).

If you set your browser to refuse cookies, please be aware that there may be some functionality on various websites that will not work.

Search engine

The search engine on our website is designed to be as powerful and easy to use as the popular search engine Google. The search is made possible by a piece of hardware (a search ‘appliance’) supplied by Google that is plugged into our server and continuously indexes the content on our site. All search requests are handled by the appliance and the information is not passed on to any third party, including Google.

Revisions

Wrexham County Borough Council may revise these Terms at any time by updating this posting. You are advised to visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages on the Wrexham County Borough Council website.

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