We may be able to help you if you are homeless, or are currently threatened with homelessness.

You are threatened with homelessness if it’s likely that you will become homeless within 56 days.

You could be homeless if you...

  • Have no accommodation available to occupy in the United Kingdom or elsewhere
  • Have accommodation but cannot secure entry to it
  • Have accommodation that is a moveable structure, such as a caravan or houseboat that is designed to be lived in but there is nowhere for you to place it

This information is given in reference to part two of the Housing (Wales) Act 2014.

Our duty to prevent and relieve homelessness 

We have certain responsibilities towards people who are homeless or are threatened with homelessness.

We have...

  • A duty to help anyone threatened with homelessness within the next 56 days
  • A duty to provide help to any homeless person to help them secure a suitable home
  • A discretionary power to find out if you’re intentionally homeless
  • Powers to discharge our homelessness duties through finding accommodation in the private rented sector

If you’re homeless, or are at risk of losing your home, we’re required by law to make a number of enquiries about your situation. If you’re eligible we may be able to prevent you from becoming homeless, or help you if you’re already homeless.

What can I do if I am homeless or am at risk of becoming homeless? 

You should contact our Housing Solutions Team by calling 01978 292947 (this is available 24 hours a day).

If you’re under 18 you can call us on 01978 292039 anytime.

We can provide advice to anyone, but if you’re eligible for further help, a Housing Options Officer will need to confirm you are homeless (or at risk) and decide what kind of assistance we can give you.


Everyone can access advice from us, but we don’t have a duty to help source accommodation for everyone who is homeless or at risk.

There are certain categories of people that may not be eligible for our help, for example if you:

  • Haven’t lived in the UK, Republic of Ireland, Channel Islands or Isle of Man for the last five years, and you aren’t considered to be a settled resident here
  • Are a European national in breach of a 'Residency Directive'
  • Have claimed asylum since arriving in this country from abroad and your application is still being considered by the Home Office
  • Are an illegal immigrant
  • Have overstayed your leave to live in the UK
  • Have limited leave to remain in this country (for example students or visitors) and are not allowed to claim help with money or accommodation from public funds

If you are found not to be eligible you’ll be given a letter explaining the reasons for the decision. We’ll give you advice about help that may be available to you from other organisations, or other ways to find suitable accommodation.