Information produced by Wrexham County Borough Council is available in English and Welsh and in a range of accessible formats upon request including:

• Audio 
• Braille 
• British Sign Language 
• Easy-read and pictorial documents 
• Large print (Arial 18+) documents 
• Languages other than English and Welsh

Please contact us if you would like our information in one of the above formats.

Our customers can choose to conduct their business with us in English or in Welsh.

For customers who need to communicate with us in other languages we can arrange for a telephone interpreter.

We can also arrange a range of face-to-face communication support such as British Sign Language interpreters.

Diversity is important and we want to maintain a workforce that has a wide range of skills, qualifications and experiences. We gather and analyse workforce and job applicant information to help ensure that all our employment policies and practices for employees are fair, advance equality of outcome, eliminate discrimination and foster good employee relations.

The aim of an equality impact assessment (EIA) is to ensure that equality issues have been consciously considered throughout the decision making processes of the work we do.

An EIA focuses on identifying the different ways that different people might be affected by a proposal. As well as looking for ways to reduce negative impact, the assessment also provides scope to look for opportunities to create a more positive impact.

For further information about our approach to EIAs please email contact-us@wrexham.gov.uk.

EIAs for proposals can be found with committee papers.

We strive to perform our functions to the best of our ability, taking account of the different needs of our diverse community. Should we fail to live up to your expectations as a service provider or prospective employer, we have a corporate complaints and compliments procedure. You can find out about this procedure on our general complaints page.

Public authorities have a duty under the Human Rights Act 1998 to not act incompatibly with the rights under the European Convention for the Protection of Fundamental Rights and Freedoms. 

The purpose of the Human Rights Act is to support a culture of respect for everyone’s human rights and a feature of everyday life. The convention rights include:

• Right to life 
• Prohibition of torture 
• Prohibition of slavery and forced labour 
• Right to liberty and security 
• Right to a fair trial 
• Right to respect for private and family life 
• Freedom of thought 
• Freedom of expression 
• Freedom of assembly and association 
• Right to marry 
• Right to an effective remedy 
• Prohibition of discrimination 
• Restriction on political activity of aliens 
• Protection of property 
• Right to education 
• Right to free elections 
• Abolition of the death penalty

Community cohesion describes the ability of our local communities to be inclusive and supportive towards people of all cultures, ethnicities, identities and beliefs. A cohesive community is a community where people get on well together.

Building cohesion within and between communities is an essential step towards improving people’s quality of life. Social inclusion creates happy, confident individuals, and empowers them to contribute to a vibrant, thriving economy.

At Wrexham Council we are committed to promoting community cohesion across the County Borough. The North East Wales Regional Cohesion Team works with partners to develop community cohesion across Wrexham, Flintshire and Denbighshire. To find out more about how they are doing this and to get involved you can contact the Regional Community Cohesion Team at onewrexham@wrexham.gov.uk.